SDSharon Dutta
@sharondutta
Dedicated legal assistant with expertise in client relations and compliance.
CanadaWhat I'm looking for
I am a dedicated professional with a strong background in legal assistance, customer service, and legal education. My experience includes drafting legal documents such as Statements of Claim and managing foreclosure cases, ensuring compliance with legal deadlines and regulations. I excel in legal research and have a solid understanding of legal terminology, which supports my ability to contribute effectively to strategic decision-making.
Throughout my career, I have developed strong client relationships and maintained high levels of satisfaction. My roles have included managing operations and client relations, where I streamlined processes and resolved conflicts efficiently. I am committed to continuous learning and expanding my expertise in the legal field, and I thrive in collaborative environments that foster team performance and deliver exceptional administrative support.
Experience
Work history, roles, and key accomplishments
Legal Assistant
Duchin Bayda & Kroczynski (DBK Law)
Jul 2024 - Present (10 months)
Assisted in managing foreclosure cases, prepared legal documents, coordinated with clients, and ensured compliance with legal deadlines. Utilized Clio for case management and conducted legal research to support attorneys.
Operations and Client Relations Manager
Shadowline POS Systems Inc
Nov 2023 - Mar 2024 (4 months)
Oversaw operations and led strategic improvements to enhance efficiency. Managed client relations, resolved conflicts, and ensured compliance with industry standards.
Client Experience Manager
The 401 Group of Companies
Jul 2023 - Nov 2023 (4 months)
Implemented client education on billing procedures and resolved customer complaints, leading to increased satisfaction. Coordinated vendor management and optimized team performance.
Customer Service Manager
Wifinity
Nov 2021 - May 2023 (1 year 6 months)
Led a diverse team to exceed company goals, managed daily operations, and resolved conflicts. Developed strategic plans to improve operational efficiency.
Customer Service Manager and Senior Escalation Manager
Rogers Communications
Oct 2018 - Feb 2021 (2 years 4 months)
Managed complex customer issues in the Office of the President, ensuring compliance with regulations and enhancing customer loyalty. Provided training and facilitated communication between stakeholders.
Education
Degrees, certifications, and relevant coursework
CLCity, University of London
LLB (Hons), Law
2020 - 2023
Completed an undergraduate degree in Law, focusing on various aspects of legal principles and practices, preparing for a career in legal assistance and compliance.
WUWilfrid Laurier University
Bachelor of Arts, General Arts
2016 - 2020
Pursued a Bachelor of Arts in General Arts, gaining a broad understanding of various disciplines and enhancing critical thinking and analytical skills.
CCConestoga College
Post-Degree Certificate, Office Administration
2017 - 2018
Completed a Post-Degree Certificate in Office Administration, focusing on administrative skills, office management, and professional communication.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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