Open to opportunities

Mercedes Barba

@mercedesbarba

I’m a multilingual operations and administrative professional delivering procurement, finance, and customer-focused support remotely.

Canada

Message

What I'm looking for

I’m seeking a remote-friendly operations or administrative role where I can apply procurement, financial reporting, and process-improvement skills to support mission-driven, collaborative teams and grow into expanded leadership responsibilities.

I’m a multilingual administrative and operations professional with 10+ years’ experience streamlining processes, supporting procurement, and delivering exceptional customer experiences in remote-first and mission-driven environments. I’m proactive, organized, and tech-savvy, and I design tools and workflows that improve planning, procurement, and reporting.

I’ve driven measurable results—contributing to 110% annual growth in equipment/parts sales at a prior branch role—and I routinely coordinate accounts payable, vendor relationships, inventory, and weekly order management. I hold certificates in entrepreneurship and women’s leadership and thrive in collaborative teams where bilingual support and ERP proficiency add immediate value.

Experience

Work history, roles, and key accomplishments

Current

Administrative Technician

Current

Ullivik Health Centre

Mar 2023 - Present (2 years 8 months)

Streamlined operations, optimized planning tools, and supported procurement functions to improve service delivery for internal stakeholders. Coordinated with Accounts Payable, vendors, and maintenance teams and managed inventory and weekly order updates for directors.

Operations Procurement Inventory Management Vendor Management Accounts Payable Reporting Bilingual Support

Sales Advisor

Hugo Boss

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered premium customer experiences aligned with brand standards and met sales KPIs while contributing to boutique visual merchandising. Drove clienteling and upselling to support store performance.

Retail Sales Visual Merchandising KPIs Clienteling POS Upselling

Customer Service Representative

Air Canada

Jan 2020 - Dec 2020 (11 months)

Handled flight bookings, claims, refunds, and insurance requests with empathy and speed to maintain high customer satisfaction during high-volume periods. Processed transactions and resolved travel issues efficiently.

Claims Processing Refunds Customer Support Travel Insurance CRM

English Teacher

Inlingua

Jan 2019 - Dec 2019 (11 months)

Delivered English instruction and managed classroom activities while supporting student retention and language outcomes. Managed sales contracts and coordinated related administrative tasks for the Quito center.

English Instruction Contracts Classroom Management

Inside Sales Representative

Coinamatic Canada Inc

Jan 2015 - Dec 2017 (2 years 11 months)

Managed sales contracts, installation timelines, and customer retention while overseeing financial reporting and site transitions to support business operations. Coordinated with vendors and internal teams to ensure timely installations.

Contracts Account Management Financial Reporting Customer Retention ERP Vendor Management

Branch Administrator

Phelps Apartment Laundries

Jan 2012 - Dec 2015 (3 years 11 months)

Led administration, accounting, sales, procurement, and logistics and designed project-tracking tools to improve installation workflows. Contributed to a 110% yearly growth in equipment and parts sales.

Administration Accounting Procurement Logistics Sales Growth Project Tracking Inventory Management

Bilingual Customer Service Agent

Manitoba Hydro

Jan 2022 - Present (3 years 10 months)

Assisted customers in French and English with billing, services, and technical support while maintaining accurate records and supporting contractor requests via digital tools. Resolved inquiries efficiently to uphold service standards.

Bilingual Support Customer Service Billing Technical Support Records Management CRM