Looking for a job

Judy K Musau

@judykmusau

Virtual Assistant and Business Operations professional with hands-on experience in customer support, administration, sales and marketing. I help busin

Kenya

Message

What I'm looking for

I'm looking to support business owners, professionals, and teams with administrative support, customer service, sales support, lead generation, digital operations, and day-to-day coordination.

I am a Virtual Assistant and Business Operations professional with a background in sales, marketing, customer support, and ICT. I enjoy helping businesses stay organized, responsive, and efficient through reliable administrative and digital support.

As Founder and Business Operations Lead at Muskas Kitchen, I have hands-on experience managing customer inquiries, orders, quotations, supplier coordination, records, social media, and day-to-day business operations. This experience has strengthened my communication, organization, problem-solving, customer service, and ability to manage multiple priorities.

As an independent Virtual Assistant, I have developed practical skills in inbox and calendar management, file organization, task coordination, CRM data management, online research, lead generation, reporting, social media content, and digital tools. I am comfortable learning new systems and using AI tools to improve efficiency and streamline repetitive tasks.

I am particularly interested in remote opportunities in Virtual Assistance, Administrative Support, Customer Support, Business Operations, Sales Support, Marketing Support, and AI-assisted operations. I enjoy roles where I can bring structure to day-to-day processes, communicate professionally with customers, support teams, and contribute to improving business operations.

I am looking for a remote opportunity where I can apply my existing skills, continue developing professionally, and make a practical contribution to the team and business.

Experience

Work history, roles, and key accomplishments

Current

INDEPENDENT VA&DIGITALOPERATIONS SUPPORT

Current

Freelance | Self-Employed

Apr 2025 - Present (1 year 6 months)

Provide independent virtual assistance and digital operations support, managing emails, calendars, files, research, CRM data, customer communication, lead generation, follow-ups, reporting, and social media support. Coordinate administrative tasks and use digital and AI tools to improve organization, efficiency, and workflows.

Excel CRM Microsoft Office Data Analysis Sales English Google Workspace Google Sheets Canva Calendar Management Calendly Customer Support Data Entry Gmail Organization Follow up Administrative Support Social Media Management Report Writing

Current

Founder and Business Operations

Current

MuskasKitchen

Jul 2024 - Present (2 years 3 months)

Manage day-to-day business operations, including customer inquiries, orders, quotations, payments, supplier and delivery coordination, record keeping, and customer follow-up. Handle sales, customer service, social media marketing, and digital content while coordinating order fulfilment and ensuring a smooth customer experience.

Sales And Marketing Representative

TRADCO

May 2022 - Dec 2023 (1 year 7 months)

Managed client relationships, sales activities, customer follow-ups, and business development opportunities. Maintained CRM records and used Excel, PivotTables, and VLOOKUP to analyze customer orders, sales activity, and engagement. Prepared reports, identified opportunities, and supported strategies to strengthen customer relationships and drive sales.

Sales And Marketing Representative

hue experiential

Nov 2019 - Mar 2020 (4 months)

•Managed a digital portfolio of beauty-industry clients and supported customers in selecting suitable products.
•Communicated with clients and maintained ongoing customer relationships.
•Used sales reports to identify top-performing products and customer trends.
•Supported sales activities and product promotion.

ICT sales and support

Matey International

Oct 2017 - Jul 2018 (9 months)

*Supported corporate and small-business clients with ICT products and technical solutions.
*Explained software features and hardware specifications to customers.
*Provided technical support and assisted clients in resolving basic technical issues.
*Maintained accurate sales and client-interaction records using digital systems.