Open to opportunities

ZILPA ESTHER

@zilpaesther

Message

Resourceful virtual assistant skilled in CRM, operations, and client-focused digital support.

Kenya

Message

What I'm looking for

I seek a role where I can streamline operations, manage client communications, and leverage CRM and automation to save founders time while contributing to measurable growth.

I am a detail-driven virtual assistant with a background in banking, customer support, and digital operations, bringing three years of practical experience managing inboxes, calendars, and client relationships.

I consistently exceed sales and service targets, having served as a Customer Product Advisor at a major bank and as a sales representative handling high-volume merchant onboarding and retention.

I am proficient in CRM systems (HubSpot, Zoho), Google Workspace, project management tools (Asana, Trello, Notion), and content tools like CapCut and Audacity, and I continually expand my skills in AI, productivity automation, and cybersecurity.

I am fluent in English and Kiswahili and passionate about creating order from complexity to give entrepreneurs back time while ensuring accuracy, compliance, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self Employed

Jan 2025 - Present (9 months)

Manage client inboxes, calendars, and tasks while conducting research and delivering structured reports; edit digital content and coordinate travel logistics to improve client efficiency and time savings.

HubSpot Zoho Google Workspace Asana Trello Research Content Editing

Current

Customer Product Advisor

Current

NCBA Bank PLC

Aug 2022 - Present (3 years 2 months)

Drove client acquisition and CRM pipeline management, consistently surpassing monthly and quarterly sales targets while ensuring KYC compliance and personalized customer support to grow portfolio.

CRM Management Client Acquisition KYC Pipeline Management Customer Support Reporting

Sales Representative

KCB Bank

Jan 2021 - Jul 2022 (1 year 6 months)

Onboarded and supported merchant clients including a top-tier merchant processing KES 10M+ monthly, coordinated regional sales activations, and improved merchant retention and adoption; awarded Top Merchant Onboarding recognition.

Client Relationship Management performance reporting Sales Strategy Retention Onboarding

Volunteer Nutritionist

Ongata Rongai Sub-County Hospital

Sep 2020 - Dec 2020 (3 months)

Conducted nutritional assessments, developed individualized meal plans, and educated community groups on healthy living and preventive care to improve community nutrition outcomes.

Nutrition Assessments Meal Planning Community Education Health Promotion Patient Counseling