Customer Service Supervisor with 7+ years of experience driving operational improvements, enhancing customer retention, and leading cross-functional teams. Proven track record of implementing automation solutions, training programs, and quality assurance systems that improved efficiency and compliance.
CD
Open to opportunities
Cinthia Dariles
@cinthiadariles
Professional, creative, and collaborative customer suport supervisor.
Dominican RepublicExperience
Work history, roles, and key accomplishments
OUBot Management Supervisor
Outplex
Dec 2019 - Sep 2022 (2 years 9 months)
Help review, repair, maintain and test systems to improve business operations focusing on performing analysis and research to determine the weakness and strength of existing systems.
OUAccount Manager
Outplex
Jan 2017 - Jun 2019 (2 years 5 months)
Increased customer retention across my client list by designing and conducting training sessions for customers (individual and teams), receiving positive feedback and contributed to cross-department strategy building.
TEConducted 100+ monthly QA audits, improving compliance adherence by 30% and reducing policy violations.
Education
Degrees, certifications, and relevant coursework
UNUNAPEC
Bachelor's degree in Tourism and Hospitality Administration, Marketing and Tourism Management
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Dominican RepublicAuthorized to work in
Salary expectations
20k-48k USD
Social media
Job categories
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