7+ years of experience in the customer service industry focusing on performing analysis and research to determine the weakness and strength of existing systems.
CD
Looking for a job
Cinthia Dariles
@cinthiadariles
Professional, creative, and collaborative customer suport supervisor.
Dominican RepublicExperience
Work history, roles, and key accomplishments
OUBot Management Supervisor
Outplex
Help review, repair, maintain and test systems to improve business operations focusing on performing analysis and research to determine the weakness and strength of existing systems.
OUAccount Manager
Outplex
Increased customer retention across my client list by designing and conducting training sessions for customers (individual and teams), receiving positive feedback and contributed to cross-department strategy building.
TEQuality Assurance Analyst
Teleperformance
Understood the priorities of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policy which allowed me to encourage good practices and discourage bad ones.
Provided customer feedback and internal compliance feedback to management.
Education
Degrees, certifications, and relevant coursework
Cinthia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Dominican RepublicAuthorized to work in
Salary expectations
20k-48k USD
Job categories
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