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Cinthia Dariles

@cinthiadariles

Professional, creative, and collaborative customer suport supervisor.

Dominican Republic

7+ years of experience in the customer service industry focusing on performing analysis and research to determine the weakness and strength of existing systems.

Experience

Work history, roles, and key accomplishments

Outplex logoOU

Account Manager

Outplex

Increased customer retention across my client list by designing and conducting training sessions for customers (individual and teams), receiving positive feedback and contributed to cross-department strategy building.

Teleperformance logoTE

Quality Assurance Analyst

Teleperformance

Understood the priorities of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policy which allowed me to encourage good practices and discourage bad ones.
Provided customer feedback and internal compliance feedback to management.

Education

Degrees, certifications, and relevant coursework

Cinthia hasn't added their education

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Cinthia Dariles - Bot Management Supervisor - Outplex | Himalayas