Karina Nieves

Provided IT consulting services including budget management, infrastructure planning, and system audits for clients.

Assisted customers with phone plans and troubleshooting while supervising sales associates. Managed inventory and store operations, ensuring a positive customer experience and meeting performance goals.

Wrote self-growth articles and poetry, focusing on storytelling and relationship building.

Providing IT consulting services including budget management, infrastructure planning, and system audits for clients, focusing on IT governance and security.

Leading retail operations by assisting customers with phone plans and devices, supervising sales associates, managing store inventory and budget, and monitoring sales performance metrics.

Leading retail operations by assisting customers with phone plans and devices, supervising sales associates, managing inventory and budget, and monitoring sales metrics to ensure performance goals are met.

Creating engaging content including storytelling, self-growth articles, and poetry, while building relationships with readers and clients.

Providing IT consulting services including budget management, infrastructure planning, and system audits for clients, ensuring effective IT governance and security.

Sales & Customer Service: Assisting customers with phone plans, devices, and troubleshooting while ensuring a positive experience.
Team Leadership: Supervising and motivating sales associates, providing training, and ensuring they meet performance goals.
Store Operations: Managing inventory, budget, handling cash transactions.
Performance & Reporting: Monitoring sales metrics, setting goals, etc

Developing sales strategies, managing customer relations, and leading a sales team to achieve revenue growth while analyzing market trends.

Leading IT operations, managing global project teams, and aligning IT strategy with business objectives while overseeing budget and stakeholder management.

Led IT projects and managed global teams, aligning IT strategies with business goals.

Leading IT operations, managing global project teams, and aligning IT strategy with business goals while ensuring effective stakeholder management.

Managing Level 2 Service Desk operations, overseeing IT projects, and achieving high service level agreements for user support.

Managed Level 2 Service Desk operations and executed IT infrastructure projects.

Managing Level 2 Service Desk operations, overseeing IT projects, and achieving high service level agreements for user support.

Executing systems audit programs, identifying key findings, and ensuring compliance with established KPIs.

Executed systems audit programs and identified key findings for client reports.

Executing systems audit programs and presenting key findings to clients while consistently meeting performance indicators.

Responsible for product sales and customer service, supporting sales strategy design to enhance profit margins.

Responsible for product sales and customer service while supporting the design and implementation of sales strategies.

Responsible for product sales and customer service while supporting sales strategy implementation.

Provided VIP customer support and executed monthly reports for performance metrics.

Providing VIP customer support for MPLS and IP Voice services, executing monthly reports and achieving high KPIs.

Executed systems audit programs and provided insights for organizational improvements.

Developing sales strategies, managing customer relations, and leading a sales team to drive revenue growth while analyzing market trends and performance metrics.

Engaging customers to promote and sell mobile services, while building strong client relationships and providing excellent customer service.

Managed IT projects and budgets, focusing on infrastructure and ERP systems.

Providing VIP customer support for MPLS and IP Voice services, executing monthly reports and KPIs.

Training new staff, developing sales strategies, and managing store operations to meet key performance indicators and sales goals.

Trained new staff, developed sales strategies, and managed store operations while achieving high performance metrics.

Training staff, developing sales strategies, and managing store operations while achieving key performance indicators and contributing to overall sales success.

Engaging with customers to provide solutions for mobile services, building relationships, and driving sales through effective communication and persuasion.

Focused on building customer relationships and driving sales through effective communication and persuasion.

Led sales initiatives and supported the sales strategy while building strong client relationships.

Leading sales initiatives, building client relationships, and supporting sales strategies to enhance business growth and customer satisfaction.

Leading sales initiatives and supporting sales strategies to enhance client relations and drive revenue.

Trained new staff and supported sales strategies to enhance team performance.

Training new staff and supporting sales strategies to enhance team performance and achieve sales targets.

Training new staff and supporting sales strategies to improve team performance and achieve sales targets.

Consulting on IT projects, managing budgets, and addressing business demands related to infrastructure and ERP systems.

Consulting on IT projects, managing budgets, and addressing business demands related to infrastructure and ERP systems.