fahad alamgyr

@fahadalamgyr

Customer Support & Operations | 6+ years of high-impact, results-driven experience

Results-driven professional with 6+ years of experience in customer support and business development. Skilled at driving growth, enhancing client satisfaction, and achieving organizational goals. Recognized for strategic thinking, adaptability, and consistently delivering impactful results in dynamic, cross-functional environments.

Experience

Work history, roles, and key accomplishments

Business Growth Architect (Part-time)

YellowZip

Apr 2024 - Jul 2025 (1 year 3 months)

Onboarded 800+ real-estate agents, building a network across 12,000 ZIP codes. Executed go-to-market campaigns and managed full prospecting-to-signup pipeline, optimizing acquisition cost by 18% while driving early-stage user growth and brand traction.

Business Development Representative

Sabre Corporation

Mar 2024 - Jul 2025 (1 year 4 months)

Closed 500+ B2B sales in a month, generating $240K revenue. Managed 200+ monthly leads via Salesforce CRM with 25% conversion rate. Developed targeted campaigns, increasing qualified leads by 30% and reducing lead acquisition cost by 18%.

Ops. & Logs. Coordinator (Part-time)

EuroOptica

Jan 2024 - Dec 2024 (11 months)

Coordinated end-to-end Rx lens order fulfillment, improving supply-chain efficiency and reducing client wait times by 15%. Streamlined scheduling and database accuracy, boosting operational throughput by 10% and enhancing service reliability.

Customer Experience Specialist

Concentrix

Jun 2023 - Feb 2024 (8 months)

Delivered 2,000+ chat/email interactions with 95% CSAT and 90% FCR. Recognized as Top Performer for exceeding KPIs by 15%. Documented 50+ solutions for knowledge base, reducing training time by 10 hours and improving team efficiency.

Senior Customer Support Representative

Aztech Technologies

Mar 2022 - May 2023 (1 year 2 months)

Achieved 98% resolution rate while handling 100+ daily inquiries, sustaining 95% CSAT and 92% retention. Optimized troubleshooting workflows to reduce response time by 30% and exceeded quality benchmarks by 25% for six consecutive quarters.

Customer Support Specialist (Part-time)

Oxiline

Oct 2021 - Mar 2023 (1 year 5 months)

Handled 150+ daily Zendesk support cases, maintaining 95% resolution rate and reducing escalations by 35%. Managed Shopify & WooCommerce workflows, cut resolution time by 20%, and maintained CRM data integrity, contributing to 98% CSAT and repeat-customer retention.

Customer Support Representative

Let's Work, LLC.

Jan 2019 - Feb 2022 (3 years 1 month)

Managed 50+ daily inbound support cases via phone, email, and chat, reducing escalations by 40% and maintaining 100% SLA compliance. Improved knowledge base to cut resolution time by 15%, ensuring high client satisfaction in a fast-paced support environment.