fahad alamgyr

Closed over 500 B2B sales in one month, exceeding quota by 40%, and managed over 200 monthly leads via Salesforce CRM with a 25% conversion rate. Generated $240K in new revenue through strategic outbound prospecting and developed targeted campaigns that increased qualified leads by 30%.

Achieved a 95% customer satisfaction score across more than 2,000 chat and email interactions, maintaining a 90% first-contact resolution rate, which exceeded the team average by 20%. Recognized as a Top Performer in Q4 2023 for exceeding KPIs by 15% and documented over 50 solutions for the knowledge base, reducing training time by 10 hours.

Achieved a 98% resolution rate while handling over 100 daily inquiries in a high-volume environment, sustaining a 95% client satisfaction score and 92% customer retention rate. Optimized troubleshooting workflows, reducing average response time by 30%, and exceeded quality benchmarks by 25% for six consecutive quarters.

Provided customer support across phone, email, and chat, managing over 50 daily inbound cases and consistently performing in the top 10%. Successfully reduced escalation cases by 40% through effective technical issue resolution and maintained 100% SLA compliance.

Currently pursuing a Bachelor of Science in Mass Communication. Balancing full-time professional roles alongside academic studies.

Grade: A (Division 1)

Activities and societies: Academic Excellence Award - 2021

Achieved an A grade (Division 1) in Computer Science. Recognized with the Academic Excellence Award in 2021 for outstanding academic performance.