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Juan José Ferres Romero

@juanjosferresromero

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Customer service and technical support at Adobe, helping customers resolve complex issues and find relevant solutions.

Spain

Message

At Adobe, I provide technical, billing, and customer support across multiple channels. I help customers work through complex issues and recommend relevant products and solutions.

At Santalucía, I advise customers on insurance products and manage interactions from prospecting through follow-up, using Salesforce and digital tools to support sales activities.

During my digital marketing internship at Promeseo, I managed Google Ads campaigns, created email campaigns, and analyzed results to optimize performance.

Earlier, I supported B2B sales for Microsoft and provided technical support for HP, troubleshooting hardware and software issues. My training includes Power BI data analysis, digital marketing, and audiovisual communication.

Experience

Work history, roles, and key accomplishments

Current

Sales Advisor

Current

Santalucía

Apr 2026 - Present (6 months)

Advising customers on insurance products and managing the sales process from prospecting to follow-up. Developing cross-selling and upselling opportunities while using CRM and digital tools.

Customer Success Sales Cross Selling Upselling CRM Salesforce Digital Tools

Current

Customer Service & Technical Support

Current

Adobe

Aug 2022 - Present (4 years 2 months)

Provided technical, billing, and customer support across multiple channels. Drove cross-selling and upselling opportunities through consultative interactions and supported complex technical issues.

Technical Support Customer Service Cross Selling Upselling Multichannel Support CRM

Digital Marketing Intern

Promeseo

Sep 2024 - Dec 2024 (3 months)

Managed Google Ads campaigns with budgets up to €3,000/month and created email marketing campaigns. Analyzed results and optimized campaigns to improve performance.

Google Ads Email Marketing Campaign Optimization Data Analysis

B2B Sales

Microsoft

Sep 2018 - Mar 2019 (6 months)

Developed the European market by reviewing EMEA sales performance and generating qualified leads. Trained teams and improved digital processes and sales strategies.

B2B Sales Lead Generation Sales Strategy team training EMEA Market

Technical Support

Dec 2017 - Aug 2018 (8 months)

Provided technical and commercial assistance for HP products, troubleshooting hardware and software issues. Identified customer needs and supported cross-selling opportunities.

Technical Support Troubleshooting Hardware Software Customer Satisfaction

Customer Service

Vodafone

Mar 2017 - Dec 2017 (9 months)

Managed online store clients via phone, email, and chat, providing personalized support to improve customer experience. Resolved inquiries efficiently to enhance brand perception.

Customer Service Multichannel Support Problem Solving Communication Skills