Toni Prestigiacomo

I am a customer-focused professional with roots in Italy and a background that spans design, customer service, and technical pre-sales consulting. I combine creative sensibilities with technical know-how to understand customer needs and deliver tailored solutions.

In ongoing roles I manage client interactions across calls, WhatsApp and email, support membership conversions, and implement retention strategies that streamline bookings and improve KPIs. I have collaborated on internal protocols that smoothed membership lead management and increased conversion rates.

Previously I worked in pre-sales consulting and technical customer support, providing detailed product guidance, resolving technical issues, and managing refunds and logistics to maintain satisfaction. I routinely use CRMs and ticketing systems such as Freshdesk, Zendesk and Salesforce to track and improve service outcomes.

I hold a bachelor’s and a master’s degree related to digital animation and exhibition design, and I work in both English and Italian while applying market research and data analysis to support strategic decisions. I seek roles where I can blend customer success, technical consulting and creative problem solving.