I resolve complex technical issues for SMB and enterprise accounts at Deliverect, helping businesses keep their operations running with minimal disruption.
I support onboarding, explain product features and workflow updates, connect POS systems with delivery platforms, and troubleshoot API-related issues. I also manage tickets, live chats, emails, bug reporting, churn requests, quotes, and partner communication.
Previously, I supported users at Fever and customers at Divain, handling inquiries, complaints, billing, refunds, returns, delivery incidents, and inventory updates. My background also includes digital marketing, event coordination, sales, hotel reception, accounting, and financial analysis.
