Arlibel Marquez

Provided marketing services and technical support consulting for entrepreneurs and brands. Managed social media activities and provided SEO support to improve digital visibility.

Prospected and researched new customers through cold calling and web meeting presentations. Presented e-commerce solutions and supported the customer acquisition process.

Completed tasks through a web-evaluation platform to improve the quality and relevance of online content and search results. Applied detailed guidelines to evaluate and annotate online information for AI and machine-learning systems.

Converted new guests into members by acting as their host throughout the charter experience. Delivered company presentations and closed sales for new members.

Managed and resolved issues affecting 24-hour hotel systems and communications. Maintained high service standards and supported a positive guest experience.

Built and maintained corporate customer relationships and developed new business opportunities. Used CRM tools and new sales strategies to win corporate and reseller clients.

Provided customer support for Microsoft Systems software. Delivered quick answers and practical solutions to customer technical problems.

Provided first-level technical support for servers located in a data centre and supported infrastructure operations. Reported software and IT network faults and assisted with backups and disaster recovery activities.

Completed Digital Marketing Strategies training from HubSpot Academy in 2022.

Completed coursework in Digital Marketing as part of the Digital Marketing 2.0 program.

Completed Copywriting for Ads training from Maider Tomasena / Escuela de Copywriting in 2022.

Bachelor of Computer Science degree from Inter American University of Puerto Rico, completed in 2004.