tony khadigeTK
Open to opportunities

tony khadige

@tonykhadige

Customer Success & Technical Support Specialist with B2B and B2C experience.

Spain

What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

As a Customer Success and Technical Support Specialist, I bring a wealth of experience in both B2B and B2C environments, having worked in the U.S. and Spain. My journey has been marked by a commitment to enhancing customer satisfaction through effective problem-solving and technical support. I am CompTIA A+ certified, which underscores my technical proficiency and ability to troubleshoot complex issues efficiently.

In my current role at Endesa X Way, I provide technical support for EV charging solutions while also assisting with sales. My experience at Enel X Way USA further honed my skills in client relationship management and onboarding, where I successfully guided fleet managers through software integration. I thrive in dynamic environments and am passionate about optimizing workflows to improve service delivery.

Experience

Work history, roles, and key accomplishments

EW
Current

Technical Support & Sales Specialist

Endesa X Way

Nov 2024 - Present (7 months)

Provide technical support and troubleshooting for public and home EV charging solutions while assisting with inside sales. Manage tickets and workflows using Salesforce, ensuring high service quality in multiple languages.

SN

Cashier Assistant Manager

Sandwich w Noss

Feb 2019 - Aug 2019 (6 months)

Provided customer service and managed daily operations, ensuring smooth transaction processing and training new employees.

FS

Technical Sales & Installation Specialist

Family Business – Electronics Store

Aug 2017 - Jul 2022 (4 years 11 months)

Sold electronics and installed systems for homes and businesses, advising customers on optimal solutions and managing large-scale installations.

Education

Degrees, certifications, and relevant coursework

IS

IEM Digital Business School

Master's degree, Digital Business

2023 - 2024

Graduated with Highest Academic Distinction, focusing on advanced concepts in digital business strategies and practices.

IS

IEM Digital Business School

Master's degree, Digital Marketing

2022 - 2023

Studied various aspects of digital marketing, including online advertising, social media strategies, and consumer behavior.

HK

Holy Spirit University of Kaslik

Bachelor's degree, Business Administration and Marketing

2017 - 2021

Pursued a comprehensive education in business administration and marketing, covering key principles of management, finance, and marketing strategies.

Tech stack

Software and tools used professionally

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