TKtony khadige
@tonykhadige
Customer Success & Technical Support Specialist with B2B and B2C experience.
SpainWhat I'm looking for
As a Customer Success and Technical Support Specialist, I bring a wealth of experience in both B2B and B2C environments, having worked in the U.S. and Spain. My journey has been marked by a commitment to enhancing customer satisfaction through effective problem-solving and technical support. I am CompTIA A+ certified, which underscores my technical proficiency and ability to troubleshoot complex issues efficiently.
In my current role at Endesa X Way, I provide technical support for EV charging solutions while also assisting with sales. My experience at Enel X Way USA further honed my skills in client relationship management and onboarding, where I successfully guided fleet managers through software integration. I thrive in dynamic environments and am passionate about optimizing workflows to improve service delivery.
Experience
Work history, roles, and key accomplishments
Technical Support & Sales Specialist
Endesa X Way
Nov 2024 - Present (7 months)
Provide technical support and troubleshooting for public and home EV charging solutions while assisting with inside sales. Manage tickets and workflows using Salesforce, ensuring high service quality in multiple languages.
Technical Support & Onboarding Specialist
Enel X Way USA
Jun 2023 - Oct 2023 (4 months)
Delivered end-to-end technical support for JuiceBox EV chargers, diagnosing complex issues and leading B2B onboarding for fleet managers. Managed customer interactions using Zendesk.
Social Media Manager Intern
WOZTELL
Jan 2023 - May 2023 (4 months)
Managed social media accounts, developed marketing materials, and wrote engaging content to enhance audience interaction.
Marketing Project Manager
Marketeers
Mar 2021 - Sep 2022 (1 year 6 months)
Managed client accounts and executed tailored marketing projects, developing online and offline campaigns while overseeing project timelines.
Cashier Assistant Manager
Sandwich w Noss
Feb 2019 - Aug 2019 (6 months)
Provided customer service and managed daily operations, ensuring smooth transaction processing and training new employees.
Technical Sales & Installation Specialist
Family Business – Electronics Store
Aug 2017 - Jul 2022 (4 years 11 months)
Sold electronics and installed systems for homes and businesses, advising customers on optimal solutions and managing large-scale installations.
Marketing Intern
New Transport Express
Sep 2018 - Feb 2019 (5 months)
Conducted market research and assisted in social media management and digital marketing campaigns.
Education
Degrees, certifications, and relevant coursework
IEM Digital Business School
Master's degree, Digital Business
2023 - 2024
Graduated with Highest Academic Distinction, focusing on advanced concepts in digital business strategies and practices.
IEM Digital Business School
Master's degree, Digital Marketing
2022 - 2023
Studied various aspects of digital marketing, including online advertising, social media strategies, and consumer behavior.
Holy Spirit University of Kaslik
Bachelor's degree, Business Administration and Marketing
2017 - 2021
Pursued a comprehensive education in business administration and marketing, covering key principles of management, finance, and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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