Patric Stahl

As a Team Lead for the Norwegian and Spanish Customer Care Teams at H&M, I was responsible for overseeing and managing the day-to-day operations. Key tasks include ensuring that the teams meet or exceed the agreed-upon SLAs and monitoring Quality Assurance (QA) processes.

The main task in this role was to localize all of Printful's website content and ensure brand consistency. Additionally, role tasks included editing and proofreading all the content for the website and external communications, correcting HTML, CSS, and Java snippets on the website, content planning, and creation.

Established a new in-house team, and supervised the handover of the Nordic markets while recruiting and hiring new talent. At the same time, I oversaw the merger and cessation of an acquired competing company.

As a Team Manager for the Discovery projects, Eurosport Player's and Golf TV's Customer Service Agents my daily tasks include support and development plans for agents, scheduling, monitoring work efficiency and quality, key performance, and assisting the Operations Managers with their tasks such as workflow optimization, performance evaluation, and reporting to client.

Customer Service and Technical Support via email and chat for Eurosport and Eurosport Player. Additional tasks included translating texts and creating templates, and snippets, reporting issues with the service, forwarding feedback from customers, and solving technical and payment issues, etc.

As a Reservation Agent for the UK market, my daily tasks included preparing orders via phone, booking and registering customers, up-sales, and technical support for customers.

Holiday substitute employee as a Technical Support and Customer Service Agent for the POS-terminal company called NETS (former BBS AB). Daily work tasks included product troubleshooting, product promotion, sales, and sales of services.

I started working in the Sales and Orders Department at InWarehouse AB at their former main office in Stockholm and was promoted to the position of the Marketing and Purchasing Department and received the title of Product Manager. Tasks included managing product stocks, product pricing, translating product information, and adding products to the webshop.

My primary task as a salesman in what was at the time one of the best-selling household electronics stores in Sweden. The role also included daily tasks like managing service requests and warehouse management.

The job included sales of electronics, mostly cell phones, and registering subscriptions at The Phone House headquarters.

I worked with telemarketing February - May 2005 alongside my studies selling phone subscriptions.

Completed advanced Spanish language studies. Focused on achieving C1 proficiency.

Activities and societies: Photojournalism and Photo Essay, Insights on Photojournalism, Photography, Web Design, Graphical Design

Undertook a comprehensive high school and adult education program. Studied various subjects including Photojournalism and Photo Essay, Insights on Photojournalism, Photography, Web Design, and Graphical Design.

Obtained a vocational degree in Graphical Communications. Developed skills in various aspects of graphic design and communication.

Completed high school with a focus on Social Sciences. Gained a foundational understanding of social structures and human behavior.