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@patricstahl
Experienced Account Manager specializing in digital advertising and client relations.
I'm a multilingual customer service and marketing professional with over a decade of experience working in fast-paced environments like Google Ads, H&M, TripAdvisor and Discovery. I’ve led international teams, managed branding and content projects, and consistently improved KPIs like CSAT and SLA through data-driven operations. I’m hands-on, adaptable, and enjoy creating structure and clarity in both customer interactions and behind-the-scenes processes.
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Work history, roles, and key accomplishments
H&M
Jul 2022 - Present (3 years 4 months)
As a Team Lead for the Norwegian and Spanish Customer Care Teams at H&M, I was responsible for overseeing and managing the day-to-day operations. Key tasks include ensuring that the teams meet or exceed the agreed-upon SLAs and monitoring Quality Assurance (QA) processes.
Printful
Dec 2021 - Present (3 years 11 months)
The main task in this role was to localize all of Printful's website content and ensure brand consistency. Additionally, role tasks included editing and proofreading all the content for the website and external communications, correcting HTML, CSS, and Java snippets on the website, content planning, and creation.
TheFork, a TripAdvisor company
Dec 2020 - Present (4 years 11 months)
Established a new in-house team, and supervised the handover of the Nordic markets while recruiting and hiring new talent. At the same time, I oversaw the merger and cessation of an acquired competing company.
Majorel
Sep 2018 - Present (7 years 2 months)
As a Team Manager for the Discovery projects, Eurosport Player's and Golf TV's Customer Service Agents my daily tasks include support and development plans for agents, scheduling, monitoring work efficiency and quality, key performance, and assisting the Operations Managers with their tasks such as workflow optimization, performance evaluation, and reporting to client.
Majorel
Jan 2018 - Present (7 years 10 months)
Customer Service and Technical Support via email and chat for Eurosport and Eurosport Player. Additional tasks included translating texts and creating templates, and snippets, reporting issues with the service, forwarding feedback from customers, and solving technical and payment issues, etc.
Avis Budget Group International
May 2016 - Present (9 years 6 months)
As a Reservation Agent for the UK market, my daily tasks included preparing orders via phone, booking and registering customers, up-sales, and technical support for customers.
BBS AB / Nets AB
Mar 2010 - Present (15 years 8 months)
Holiday substitute employee as a Technical Support and Customer Service Agent for the POS-terminal company called NETS (former BBS AB). Daily work tasks included product troubleshooting, product promotion, sales, and sales of services.
inWarehouse
Apr 2007 - Present (18 years 7 months)
I started working in the Sales and Orders Department at InWarehouse AB at their former main office in Stockholm and was promoted to the position of the Marketing and Purchasing Department and received the title of Product Manager. Tasks included managing product stocks, product pricing, translating product information, and adding products to the webshop.
Expert AS
Sep 2006 - Present (19 years 2 months)
My primary task as a salesman in what was at the time one of the best-selling household electronics stores in Sweden. The role also included daily tasks like managing service requests and warehouse management.
The PhoneHouse
Aug 2005 - Present (20 years 3 months)
The job included sales of electronics, mostly cell phones, and registering subscriptions at The Phone House headquarters.
Teleperformance Nordic
Mar 2005 - Present (20 years 8 months)
I worked with telemarketing February - May 2005 alongside my studies selling phone subscriptions.
Degrees, certifications, and relevant coursework
C1, Spanish
Completed advanced Spanish language studies. Focused on achieving C1 proficiency.
High School and Adult Education, General Studies
Activities and societies: Photojournalism and Photo Essay, Insights on Photojournalism, Photography, Web Design, Graphical Design
Undertook a comprehensive high school and adult education program. Studied various subjects including Photojournalism and Photo Essay, Insights on Photojournalism, Photography, Web Design, and Graphical Design.
Vocational Degree, Graphical Communications
Obtained a vocational degree in Graphical Communications. Developed skills in various aspects of graphic design and communication.
High School Diploma, Social Sciences
Completed high school with a focus on Social Sciences. Gained a foundational understanding of social structures and human behavior.
You can contact Patric and 90k+ other talented remote workers on Himalayas.
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