Open to opportunities

Alexis Jaramillo

@alexisjaramillo

Customer Success & Product Support Specialist translating CRM capabilities into measurable client outcomes across EMEA and North America.

Spain

Message

What I'm looking for

I’m looking for a customer-focused role where I can own onboarding, improve product adoption through structured training, troubleshoot technical issues, and use CRM/marketing automation data to drive measurable retention outcomes.

I’m a Customer Success & Product Support Specialist with 14+ years of international experience, turning complex platform capabilities into measurable client outcomes. I guide B2B clients through onboarding, drive product adoption through structured education and support, and build lasting relationships across EMEA and North American markets.

In my recent roles, I’ve owned digital touchpoints across the full student lifecycle, designing onboarding email sequences and automated workflows in Salesforce, maintaining CRM data integrity, and generating actionable reports. Earlier, I managed multi-channel communication and segmentation in HubSpot, and at Dell I supported enterprise-level CRM programs using SAS Marketing Automation and Salesforce Marketing Cloud to run segmentation, triggers, and multi-market reporting.

Experience

Work history, roles, and key accomplishments

CRM & Admissions Specialist

Business School Lausanne (BSL)

Jun 2024 - Jan 2026 (1 year 7 months)

Served as the primary digital touchpoint for prospective and enrolled students across EMEA, guiding enrollment and program navigation throughout the student lifecycle. Designed Salesforce onboarding email sequences and workflows and maintained CRM data integrity to improve early engagement, reduce drop-off at key milestones, and inform institutional decisions.

Salesforce Customer Lifecycle Management Client Onboarding Workflow Automation Stakeholder Management Technical Troubleshooting Student Engagement

CRM & Admissions Specialist

UBIS (University of Business and International Studies)

Jan 2022 - Jun 2024 (2 years 5 months)

Managed multi-channel (email, WhatsApp, phone) communication to provide responsive, personalized support from prospecting through enrollment. Built HubSpot segmentation and automated nurture workflows, delivered training and documentation to internal teams, and coordinated cross-functional issue resolution and escalations to improve the student experience.

HubSpot Segmentation Escalation Handling Stakeholder Relationship Management Lifecycle Management

Audience Selection Lead

Dell Technologies

Jan 2020 - Jan 2022 (2 years)

Supported enterprise CRM programs for B2B accounts by contributing to customer communication strategies and lifecycle campaigns. Used SAS Marketing Automation and Salesforce Marketing Cloud to manage segmentation, triggers, and reporting for multi-market campaigns, partnering with cross-functional teams for campaign execution, QA, and performance reviews.

Salesforce Marketing Cloud Segmentation Trigger Automation Setup Lifecycle Marketing A B Testing