Open to opportunities

Juan Francisco Lanao Anzola

@juanfranciscolanaoan

Message

I am an international business manager focused on sustainable development.

Colombia

Message

What I'm looking for

I seek international development or technical consultancy roles where I can lead sustainable projects, apply data analysis and AI evaluation, collaborate with governments and multilateral teams, and mentor across cultures.

I am an international business manager and technical consultant with extensive experience designing and delivering international development projects across public and private sectors.

I provide end-to-end technical consultancy from project formulation to implementation, specializing in sustainable development initiatives and data-driven methods. I have evaluated large language models, created AI prompts, developed web platforms and merit-exam content, and supported government institutions and multilateral agencies in project delivery.

I am multilingual and skilled in stakeholder engagement, training, customer and technical support, and tools such as SPSS, Salesforce, WordPress, HTML/CSS and Adobe. I seek roles where I can lead impact-driven projects, apply AI evaluation and strategic analysis, and collaborate across cultures.

Experience

Work history, roles, and key accomplishments

Current

AI Prompt Evaluator

Current

Confidential

Jun 2025 - Present (3 months)

Provide content quality evaluation and linguistic analysis to support AI development, focusing on prompt design and LLM behavior under strict confidentiality.

Prompt Engineering Linguistics Data Annotation

Current

Language Tutor

Current

Superprof

Jan 2025 - Present (8 months)

Teach Italian and English to learners of all ages with tailored curricula covering mathematics, business, tourism and conversational skills.

Curriculum Design Tutoring Lesson planning Multilingual Communication

Customer Support Expert

Teleperformance

Dec 2020 - Jun 2025 (4 years 6 months)

Provided technical support for eBay buying, payments, funds availability and selling across the US, Canada, UK and Australia.

Customer Support Technical Support EBay Platform CRM Escalation Management Remote Support

Program Director

Human Rights Memory Foundation

Mar 2014 - Dec 2019 (5 years 9 months)

Led projects on historical memory and integral reparation, developed a web platform and organized arts contests and AR activities to raise awareness of enforced disappearances.

Project Management Historical Memory Community Engagement Program Design Arts Based Interventions

Trainer and Teacher

Asociación Nacional para el Desarrollo Social

Sep 2019 - Oct 2019 (1 month)

Trained municipal leaders on political advocacy, Law 1448/2011 (victims and land restitution), democracy and participation for displaced populations.

Training Curriculum Development Advocacy Victims' Rights Community Outreach

Technical Consultant

Unidad para la Atención y Reparación Integral a Víctimas (UA

May 2017 - Dec 2018 (1 year 7 months)

Provided services to implement reparations routes for groups affected by armed conflict, designing projects to promote social integration and historical memory.

Project Management Implementation Historical Memory Stakeholder Engagement Community Outreach Monitoring & Evaluation

Assessment Consultant

Universidad Manuela Beltrán

Jan 2015 - Sep 2016 (1 year 8 months)

Constructed merit-based exam questions and selection materials for national agencies (DANE, INVIAS, DPS and municipal bodies) covering public management, human rights and sector rules.

Test Development Policy Analysis Question Writing Quality Assurance Research

Bilingual Customer Support Agent

Sitel

Dec 2012 - Mar 2015 (2 years 3 months)

Provided bilingual support and sales for Comcast, Assurance Wireless and Microsoft campaigns, handling enquiries and achieving service and sales objectives.

Bilingual Support Sales CRM Customer Service Multilingual Communication Performance Metrics

Restaurant Director

Ceviches de la Región

Jun 2012 - Dec 2012 (6 months)

Managed a delivery-only fast-food restaurant, developed operational, marketing and logistics plans and measured customer satisfaction.

Operations Management Business Planning Marketing Logistics Customer Satisfaction Web Design

Business Director

Smooth Esthetic & Treatment Consultancy

Jun 2011 - Aug 2012 (1 year 2 months)

Managed business and corporate plans, executed SEM/SEO marketing strategies and operations, achieving an average monthly clientele of 200 clients.

Business Management SEM SEO Marketing Research CRM Sales Reporting

R&D Assistant

Cotecno S.R.L.

Sep 2009 - Nov 2010 (1 year 2 months)

Supported technical consultancy for international development tenders using Project Cycle Management and Logical Framework methodologies and managed document flows.

Logical Framework Tender Management Technical Writing Document Management International Development

Exhibition Assistant

IILA (Istituto Italo Latino Americano)

Nov 2009 - Dec 2009 (1 month)

Assisted at the Rome book fair with stand presentation, inventory management and visitor engagement, supporting authors and special guests.

event support Inventory Management Customer Service Logistics

Education

Degrees, certifications, and relevant coursework

Universidad de la Sabana

International Business Manager, International Business

2004 - 2011

Completed studies in International Business within the Faculty of Economic and Administrative Sciences from 2004 to 2011.

COTECNO SRL

Internship in Technical Consultancy, International Development

2009 - 2010

Internship in technical consultancy for international development projects focusing on project cycle management and logical framework methodologies from Feb 2009 to Sep 2010.