Helmut Schaus
@helmutschaus
Operations-focused business professional specializing in CRM administration, research/data analysis, and revenue operations for global teams.
What I'm looking for
I’m a research-driven operations specialist with 15+ years of international experience across customer operations, CRM administration, project coordination, procurement, and stakeholder management. I combine operational execution with analytical and relationship-management strengths—supporting lead research, market analysis, data validation, localization, and process improvement.
Most recently, I’ve been freelancing remotely as an AI data, CRM, and operations specialist—handling data annotation, content evaluation, quality assurance, CRM database management, lead enrichment, and workflow optimization. Previously, I led sustainability and hospitality project operations in Colombia and delivered customer experience and operational excellence at Emirates, then supported Google’s Freebase work through research, data validation, and quality assurance.
Experience
Work history, roles, and key accomplishments
Operations & CRM Specialist
Freelance
Oct 2024 - Present (1 year 9 months)
Supported AI, localization, research, and CRM-related projects for international clients. Performed data annotation, validation, quality assurance, and CRM database/lead-enrichment and workflow optimization tasks.
Project Development & Operations Manager
Finca Cuipo
Dec 2020 - Present (5 years 7 months)
Led sustainability, hospitality, and land development projects within an eco-lodge operation. Coordinated stakeholders and resources and supported HR, operational planning, and environmental/agricultural initiatives while driving process improvements.
Customer Experience Specialist
Emirates Airlines
Oct 2013 - Nov 2020 (7 years 1 month)
Delivered customer experience while ensuring compliance with international aviation standards. Coordinated operational processes and resolved customer and operational issues to support service quality and operational efficiency.
Procurement & Market Research Specialist
Odepo
Dec 2012 - Sep 2013 (9 months)
Performed market research and supplier sourcing across Europe, Africa, and the Middle East. Managed negotiations, procurement processes, and international logistics coordination while evaluating commercial opportunities.
Data Research & Quality Analyst
Google (Freebase Project)
Jun 2012 - Sep 2013 (1 year 3 months)
Conducted research, data validation, and quality assurance for Google's Freebase knowledge platform. Analyzed large datasets to verify accuracy and consistency and collaborated with international teams to maintain data quality standards.
Partnerships & BD Manager
PFD Media Group
Apr 2010 - Dec 2012 (2 years 8 months)
Developed partnerships and business opportunities across Latin America and Asia. Conducted market research and stakeholder engagement to support international expansion and managed commercial relationships with public and private organizations.
Marketing Partnerships Coordinator
Tailor Made Hotels International Programs
Coordinated marketing and partnership development activities within Tailor Made Hotels international programs. (No further role details provided.)
International Programs Coordinator
AIESEC
Coordinated international programs for AIESEC. (No further role details provided.)
Education
Degrees, certifications, and relevant coursework
IAE Lille (School of Business)
Executive MBA, International Trade & Supply Chain Management
2011 - 2013
Completed an Executive MBA focused on international negotiation, international trade, and supply chain management.
University of Palermo
Bachelor in Business Management, International Marketing
2004 - 2008
Earned a Bachelor in Business Management with a focus on international marketing.
Tech stack
Software and tools used professionally
Availability
Location
Job categories
Skills
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