Joy Elabor

Manage and maintain relationships with existing clients to support satisfaction and loyalty, while driving client growth through new customer acquisition. Lead deposit mobilization efforts, cross-sell financial products, monitor accounts, resolve complaints, assess creditworthiness, and gather market intelligence.

Delivered exceptional customer service by addressing inquiries, concerns, and complaints to support timely resolutions. Processed deposits, withdrawals, and account updates while ensuring compliance with banking policies, regulatory requirements, and risk mitigation procedures.

Oversaw daily restaurant operations to ensure smooth administrative workflows and strong customer satisfaction. Managed staff schedules, inventory, and vendor relationships, implemented process improvements, and earned an offer for a General Manager role within 5 months (which was declined).

Presented engaging radio content focused on advertising and promotions and co-hosted a show titled “Cruise and Trendz.” Conducted vox-pop interviews to drive listener engagement and assisted with the production of other station shows.

Developed and curated content for radio segments tailored to the target audience. Supported planning and execution of social media campaigns and collaborated with the production team on brainstorming and scripting for broadcast shows.

Created and edited articles, blogs, and website content for student and young professional audiences. Collaborated with the editorial team to maintain quality standards and align with brand voice while supporting website audience growth.

Pursuing a Master of Public Relations at the University of Lagos (2026–present).

Completed a Post-graduate Diploma in Social Psychology at the University of Nigeria, Nsukka.

Studied Linguistic Studies and completed a Bachelor of Arts at the University of Benin (2015–2019).

Completed secondary education and obtained a Senior Secondary Certificate Examination (GCE) in 2014.