Oluwafisayomi Telufusi
@oluwafisayomitelufus
Banking relationship manager at Fidelity Bank who mobilised over ₦850 million in deposits within six months.
NigeriaWhat I'm looking for
At Fidelity Bank, I manage retail and high-net-worth client relationships, support account onboarding and KYC, and coordinate service resolutions with internal teams. I mobilised over ₦850 million in deposits within six months through client acquisition, referrals and proactive relationship management.
Previously, at Heritage Bank, I handled customer enquiries and complaints, processed account requests and supported daily branch operations. I also coordinated client requests remotely at JCIL Transport and designed an online platform to improve school engagement at Jaf Comprehensive College.
Experience
Work history, roles, and key accomplishments
Account Officer / Relationship Manager
Fidelity Bank
Dec 2024 - Present (1 year 11 months)
Manage retail and high-net-worth client relationships, delivering responsive service and tailored banking solutions. Mobilised over ₦850 million in deposits within six months through client acquisition, referrals, and proactive business development.
Client Service Coordinator
JCIL Transport
Jun 2024 - Sep 2024 (3 months)
Coordinated client requests, service delivery, and logistics activities while maintaining clear, timely customer communication. Sourced and followed up with prospective clients to support customer acquisition and business development.
Customer Service Executive
Heritage Bank
Sep 2022 - Jun 2024 (1 year 9 months)
Handled customer enquiries and complaints, resolving issues promptly and escalating complex cases when required. Processed account opening, KYC documentation, and supported daily branch operations.
NYSC / Teacher
Jaf Comprehensive College
Jul 2021 - May 2022 (10 months)
Designed an online platform to improve school engagement and the learning experience. Created structured educational content and communicated information clearly to students and stakeholders.
On-Air Personality (OAP) / Content Creator
Positive FM, Radio Nigeria
Oct 2020 - Jul 2021 (9 months)
Conducted audience research, wrote scripts, presented programmes, and developed engaging content for target listeners.
Product & Content Intern
Techub Spaces
Jun 2019 - Sep 2019 (3 months)
Supported product ideation and development for digital services and created marketing content.
Media & Research Intern
Lagos Television
Jun 2018 - Sep 2018 (3 months)
Conducted audience research and feedback analysis to support content development.
Education
Degrees, certifications, and relevant coursework
Crest Academy
Foundation Banking School Program, Banking
2024 - 2024
Completed the Foundation Banking School Program at Crest Academy in 2024.
EntryLevel
Product Management Certification, Product Management
2022 - 2022
Completed a Product Management Certification at EntryLevel in 2022.
Adeleke University
Bachelor's Degree, Mass Communication
2016 - 2020
Grade: Second Class Upper
Bachelor's degree in Mass Communication from Adeleke University, Osun State, with Second Class Upper honors.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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