Joy Matthew
@joymatthew
Empathetic professional with 5+ years in banking and customer service.
What I'm looking for
I am an empathetic and results-driven professional with over five years of experience in banking, administration, and customer service. My journey has been marked by a commitment to delivering personalized solutions that drive growth and enhance customer satisfaction. I have honed my expertise in financial advising, loan processing, and risk management, ensuring that I empower clients to achieve their financial goals through innovative approaches.
Currently, I serve as a Relationship Officer at UBA Plc, where I onboard new customers and manage their banking experiences seamlessly. My efforts have led to significant deposit increases and successful credit facility requests tailored to customer needs. I am passionate about building trust and fostering relationships, and I continuously seek opportunities for professional growth and learning.
Experience
Work history, roles, and key accomplishments
Community Member
Femme Lead Africa
Jul 2019 - Present (5 years 11 months)
Volunteered in organizing workshops focused on gender development and participated in group programs aimed at empowering women.
Relationship Officer (SME)
UBA Plc
May 2023 - Present (2 years 1 month)
As a Relationship Officer, I onboarded new customers, managed their banking experiences, and initiated credit facility requests. I successfully drove a deposit increase of 90.672m for the fiscal year and achieved significant growth in various deposit categories.
Graduate Trainee
UBA Plc
Oct 2022 - May 2023 (7 months)
Participated in a comprehensive training program that included practical work and project execution. Assisted with account acquisition and managed customer transactions.
Presenter/Writer
TSL Nigeria
Jan 2022 - May 2022 (4 months)
Created and hosted engaging online programs, wrote and edited over 50 articles, and managed creative content for social media to enhance audience engagement.
Presenter/Producer
Mega 89.1fm
Jan 2021 - Jan 2022 (1 year)
Produced and anchored sessions focused on community development, managed on-air content, and covered local events for broadcasting.
Intern Artist Broadcaster
Delta Broadcasting Service
Jul 2020 - Jan 2021 (6 months)
Co-hosted social programs, participated in media tours, and delivered breaking news, enhancing audience engagement and station visibility.
Corp Member Attachee
Council for Arts and Culture Osogbo
Oct 2018 - Oct 2019 (1 year)
Participated in cultural activities, organized logistics for events, and contributed to community engagement through arts and culture.
Communication Instructor
TechEdCare
Apr 2019 - Aug 2019 (4 months)
Provided communication skills training to over 100 students, enhancing their educational experience and career readiness.
Secretary
V.E Akpoguma & Co
Jan 2016 - Mar 2016 (2 months)
Provided secretarial support, assisted with research, and managed documentation for legal cases, ensuring efficient office operations.
Teacher
Triumphal Group of School
Jun 2011 - Jul 2012 (1 year 1 month)
Provided academic support and supervision to students, participated in parent-teacher meetings, and contributed to improving teaching methods.
Education
Degrees, certifications, and relevant coursework
Niger Delta University
Bachelor of Arts, Theatre Arts
2014 - 2018
Grade: Second Class Honours
Studied Theatre Arts, focusing on various aspects of performance, production, and the critical analysis of theatrical works. Achieved Second Class Honours.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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