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ONYEKA IKEMEFUNA

@onyekaikemefuna

Relationship Manager at Sterling Bank Plc who managed client relationships, resolved service concerns, and supported customer retention.

What I'm looking for

Customer service, Client manager, and Live chat.

At Sterling Bank Plc, I managed client relationships and served as a key contact for banking needs and enquiries. I assessed customer needs, recommended suitable banking solutions, and followed up on service concerns with relevant internal teams.

Previously, as a Relationship Manager at STRATEGIC OUTSOURCING LIMITED, I managed client accounts and coordinated with service teams to address client needs. I also worked on initiatives to improve client engagement and service delivery.

As a Programme Officer – Volunteer at STILL WATERS HELPING HANDS EMPOWERMENT FOUNDATION, I coordinate stakeholder engagement and support programme planning, monitoring, and reporting. I hold an MBA in Business Administration with a specialization in Advanced AI & Cybersecurity, and a BA in English & Literary Studies.

Experience

Work history, roles, and key accomplishments

SF

Current

Programme Officer

Current

Still Waters Helping Hands Empowerment Foundation

May 2023 - Present (3 years 6 months)

Coordinate stakeholder engagement, support programme planning and implementation, and prepare reports for internal and external stakeholders.

Stakeholder Engagement Program Management Communication Skills Reporting Budgeting

SP

Relationship Manager

Sterling Bank Plc

Sep 2020 - Jan 2025 (4 years 4 months)

Managed client relationships, conducted needs assessments, resolved service issues, and achieved sales targets to support customer satisfaction and retention.

Customer Relationship Management Customer Needs Assessment Issue Resolution Sales Communication Skills Compliance Cross Functional Collaboration

SL

Relationship Manager

Strategic Outsourcing Limited

Oct 2016 - Aug 2020 (3 years 10 months)

Managed client accounts, coordinated with internal teams, and implemented strategies to improve client engagement and service delivery.

Account Management Communication Skills Stakeholder Management Service Delivery Business Development

CL

Communication Officer

Cassaferrosa Limited

May 2016 - Oct 2016 (5 months)

Developed and supported internal and external communication activities, assisted with brand management, and coordinated communication materials.

Communication Skills Brand Management Stakeholder Communication Event Coordination

VE

NYSC Member

Victory Comprehensive College, Elelenwo

Jan 2015 - Jan 2016 (1 year)

Provided educational and administrative support, interacted with students and staff, and assisted with school events and activities.

Administrative Support Communication Skills Event Coordination

SS

Sales Manager

Specific Lounge, Anyigba, Kogi State

Jan 2012 - Jan 2013 (1 year)

Led sales activities, developed customer acquisition strategies, trained staff, and monitored sales to support business growth.

Sales Customer Acquisition Marketing Training Business Growth

Education

Degrees, certifications, and relevant coursework

NU

Nexford University

MBA, Business Administration

MBA in Business Administration with specialization in Advanced AI & Cybersecurity, completed in 2024.

KU

Kogi State University

Bachelor of Arts, English & Literary Studies

Bachelor of Arts in English & Literary Studies, completed in 2014.

RS

Royal Crown Secondary School

Senior Secondary Certificate, General Studies

Senior Secondary Certificate, completed in 2008.

Tech stack

Software and tools used professionally

Google Tag Manager

Google Analytics

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