Irene Sule
@irenesule
Relationship Manager at Globus Bank who resolves client issues and turns service trends into Excel reports.
NigeriaWhat I'm looking for
At Globus Bank, I manage client relationships and guide customers on banking products, services, and account inquiries. I coordinate with operations, product, and technical teams to resolve service issues and maintain accurate CRM records.
I analyse recurring customer concerns and prepare Excel-based reports to highlight service trends and improvement opportunities. I also develop and deliver customer service training to support consistent service delivery.
Previously, I supported customers at Starlink (via Third-Party Provider) and Teleperformance (Bolt), handling requests across phone, email, chat, and ticketing platforms. At NAIJA_PR, I monitored audience feedback and content performance to identify trends and support engagement improvements.
Experience
Work history, roles, and key accomplishments
Relationship Manager
Globus Bank
Feb 2025 - Present (1 year 8 months)
Manage client relationships and provide guidance on banking products and services. Coordinate with internal teams to resolve service issues and maintain accurate CRM records.
Customer Support Specialist
Starlink
Jul 2024 - Jan 2025 (6 months)
Managed high volumes of client requests via telephone, email, and chat while meeting service-level expectations. Prioritized and escalated technical issues to support timely resolution.
Resolved customer inquiries across email, live chat, and ticketing platforms with emphasis on timely, professional communication. Coordinated escalations and maintained accurate interaction records in CRM systems.
Content Curator & Creator
NAIJA_PR
Jan 2022 - Jul 2022 (6 months)
Monitored audience feedback and content performance to identify trends and support engagement improvements. Collaborated with colleagues to maintain consistent messaging and effective digital communication.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Human Physiology
Bachelor of Science in Human Physiology from Ambrose Alli University, Ekpoma.
National Youth Service Corps
NYSC Certificate, National Service
Completed the National Youth Service Corps (NYSC) in Oyo State in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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