Josseline Meda
@josselinemeda
Bilingual communications and client operations professional, turning compliance, contracts, and service into results.
United StatesWhat I'm looking for
I’m a dedicated, adaptable professional with a proactive attitude and the ability to learn quickly. I bring strong work ethic and effective communication skills, with a focus on supporting organizational goals while delivering exceptional customer and client outcomes.
In my most recent role as a Communications Specialist at CPS Energy, I provided outstanding customer service by handling more than 80 interactions each day. I independently managed key assignments such as payments and safety protocols, guided customers in understanding financial principles, and oversaw maintenance tasks while adhering to established safety procedures.
Earlier, as a Collections Analyst at Oracle, I managed high-value cloud transactions exceeding $100K while ensuring compliance with legal agreements and minimizing risks. I collaborated with cross-functional teams to interpret contracts and facilitate billing for clients across Peru, Colombia, Ecuador, and Chile, while delivering excellence in contract management, renewals, and opportunity identification—supported by weekly order status reports and active monitoring of critical cutoff deadlines.
Across client-facing and operational roles—including Digital Content Moderator at Task Us and Client Services Representative at Bank of America—I strengthened my ability to maintain accuracy, meet performance metrics, and improve efficiency through process optimization. I’ve also supported business and lender operations (e.g., MSB policy compliance, POS transactions, account updates, and reporting), ensuring regulatory adherence and reliable documentation throughout the work.
Experience
Work history, roles, and key accomplishments
Communications Specialist
CPS Energy
Sep 2022 - Jul 2023 (10 months)
Handled 80+ customer interactions per day and managed payments and safety-protocol assignments. Guided customers on financial concepts and tools while completing maintenance tasks in compliance with safety procedures.
Managed high-value $100K+ cloud transactions while ensuring compliance with legal agreements and reducing risk. Interpreted contracts to facilitate billing for clients in Peru, Colombia, Ecuador, and Chile, and produced weekly order-status reports while coordinating 14+ meetings per week.
Ensured digital content complied with community guidelines while maintaining accuracy. Supported Spanish-language customer campaigns, exceeded key performance metrics, and improved operational efficiency.
Resolved client financial inquiries, processed claims, and corrected account discrepancies. Used Synergy and Interact databases for account maintenance and reporting while partnering with cross-functional teams to resolve complex issues.
Business Center Representative
H-E-B
Jun 2016 - Oct 2016 (4 months)
Ensured compliance with MSB policies while facilitating permit issuance and money transfers. Processed transactions on the H-E-B POS system, handled large cash amounts, and completed reconciliations while following strict security protocols.
Supported internal customers by maintaining policy and regulatory compliance through accurate account updates. Prepared reports, reviewed account activity, and maintained insurance records while collaborating with research and refund teams as part of administrative operations.
Customer Service Representative
IBC Bank
Dec 2013 - Jun 2015 (1 year 6 months)
Promoted bank products and services through in-branch consultations and outreach. Managed account services, ensured compliance with the new account opening process, and supported branch opening/closing with dual-control procedures.
Education
Degrees, certifications, and relevant coursework
The University of Texas at San Antonio
Bachelor of Business Administration, Management
Earned a Bachelor of Business Administration in Management from The University of Texas at San Antonio, completed May 2018.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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