Open to opportunities

Amanda Gonzalez

@amandagonzalez

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Experienced Internal Communications Specialist and Business Manager.

United States

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What I'm looking for

I am looking for a role that values communication and teamwork, where I can leverage my skills in project management and customer relations to drive success and foster growth.

I am an Internal Communications Specialist and Business Manager with over 8 years of comprehensive experience in facilitating effective communication between corporate and customer entities. My strategic approach has led to significant growth in project management and mentorship, ensuring that I consistently meet and exceed client expectations. I take pride in maintaining strong client relationships that foster repeat business and drive satisfaction.

Throughout my career, I have achieved a remarkable 96% customer satisfaction rate and received a fast-track promotion from Assistant to Manager within just three months. My role as the primary Spanish/English translator has allowed me to bridge communication gaps, enhancing business operations and customer interactions. I am dedicated to identifying and remediating issues to minimize business debt and improve overall profitability.

Experience

Work history, roles, and key accomplishments

Current

Internal Communications Specialist

Current

Enterprise Mobility

Jan 2022 - Present (3 years 7 months)

Managed and remediated 490 files weekly, communicating with insurance and shop accounts to streamline production and payment settlements. Acted as primary mediator between corporate entities, customers, and business owners to ensure transparency and boost satisfaction.

File Management Médiation Quota Achievement Customer Satisfaction Contract Management

Branch Manager

Enterprise Mobility

Apr 2022 - Present (3 years 4 months)

Managed corporate deliveries and business operations, overseeing accounts receivables and cost control to eliminate bad debt. Trained and mentored employees, tracking performance statistics to improve KPIs and assisting in promotions.

Account Management Business Operations Training Mentorship KPI Tracking Excel

Assistant Manager

Enterprise Mobility

Aug 2020 - Present (5 years)

Audited files for large balances ($1000+) and estimated charges for high-value asset rentals, arranging for asset forfeiture when necessary. Marketed business operations to corporate individuals and delivered high-value assets to Fixed Based Operations.

Auditing Marketing Inventory Management Business Growth Team Leadership

Management Trainee

Enterprise Mobility

Feb 2017 - Present (8 years 6 months)

Tracked daily sales performance using Excel to monitor self-productivity and identify areas for improvement. Maintained 95% customer service satisfaction, promoting repeat business and acting as the appointed branch translator for Spanish-speaking clients.

Sales Performance Excel Customer Service Sales Support

Education

Degrees, certifications, and relevant coursework

Provident University of Wilmington

Master of Business Administration, Business Administration

2020 - 2023

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.

Appalachian State University

Bachelor of Arts, Sociology/Psychology

2014 - 2019

Earned a Bachelor of Arts with a dual focus on Sociology and Psychology. Gained a comprehensive understanding of human behavior, societal structures, and research methodologies.