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Jeff Objio

@jeffobjio

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Customer Care Specialist at AT&T Mobility resolving complex service interruptions and billing issues.

United States

Message

At AT&T Mobility, I support customers with complex service interruptions, account issues, and billing and plan errors. I also provide bilingual support to Spanish-speaking customers.

As a Team Captain and MI60 escalation point, I supported management and helped resolve critical issues when management was unavailable. I monitored team performance and contributed to quality assurance.

I assisted with new hire training and mentored team members. I also offered coaching and helped develop performance improvement plans.

Earlier, I handled collections at JP Morgan Chase Bank and SunTrust Bank, working with customers on payment solutions. At Sprint PCS, I resolved mobile service issues and provided technical support.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

AT&T Mobility

Jan 2013 - Present (13 years 9 months)

Provided advanced technical support and bilingual assistance to Spanish-speaking customers, resolving complex service and account issues. Conducted quality assurance monitoring, coached team members, and served as escalation point for critical issues.

Customer Service Technical Support Quality Assurance Coaching Mentorship Escalation Management Bilingual Spanish Billing Collections Team Leadership

Collections CSA I

JP Morgan Chase Bank

Jan 2008 - Dec 2011 (3 years 11 months)

Initiated outbound collection calls on past-due accounts and worked with customers to find viable solutions for bringing accounts current. Identified and implemented best possible solutions for customers, ensuring positive resolution for both customer and company.

Collections Customer Service Negotiation Problem Solving Communication Skills

Consumer Collections Specialist

SunTrust Bank

Jan 2005 - Dec 2007 (2 years 11 months)

Managed a portfolio of past-due consumer accounts, negotiating payment arrangements and working to retain customer collateral. Collaborated with customers to find mutually beneficial solutions while adhering to company and federal regulations.

Collections Negotiation Account Management Regulatory Compliance Customer Service

Customer Service

Sprint PCS

Jan 2004 - Dec 2005 (1 year 11 months)

Resolved a variety of customer issues related to mobile phone service and provided technical support. Exceeded sales goals by demonstrating strong product knowledge and communication skills.

Customer Service Technical Support Sales Communication Skills Product Knowledge