Jesse User

Recovered secured and unsecured balances through proactive customer and agency outreach. Independently evaluated loan accounts, negotiated payment plans, and implemented resolutions while managing specialist queues and ensuring regulatory compliance.

Recovered secured and unsecured balances through proactive customer and agency outreach, independently evaluating loan accounts and negotiating payment plans. Managed specialist queues, ensured regulatory compliance, and met performance targets while utilizing collection tools and industry knowledge.

Supervised a collections team, monitored key performance indicators, and enforced schedule adherence. Acted as an interim supervisor, conducted performance reviews, and coached agents using live and recorded call assessments.

Supervised a collections team, monitored KPIs, and enforced schedule adherence, acting as an interim supervisor for performance reviews. Coached agents using live and recorded call assessments, generated Excel-based reports for management, and oversaw compliance tracking.

Directed daily USPS branch operations, including window, box, and rural services, while resolving issues and escalating critical concerns. Managed records, submitted reports, and secured funds and inventory in accordance with SOX guidelines.

Directed daily USPS branch operations, including window, box, and rural services, while resolving issues and escalating critical concerns. Managed records, submitted reports, and secured funds and inventory in accordance with SOX guidelines, supervising two employees and ensuring high-quality customer interaction.

Completed general education requirements and graduated with a high school diploma. Developed foundational knowledge across various subjects.

Completed a specialized non-degree course focusing on electrical computer repair. Gained practical skills and technical knowledge in computer hardware and troubleshooting.