Open to opportunities

Jose Luis Venegas Carmona

@joseluisvenegascarmo

Message

Dedicated customer service specialist with a passion for client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and personable customer service specialist with extensive experience in maintaining customer satisfaction and contributing to company success. My career spans over 15 years, during which I have honed my skills in problem-solving, account management, and process optimization. I thrive in team environments and am motivated by the opportunity to build relationships and partnerships that foster business growth.

Currently, I work as a Bilingual Customer Service/Collections Specialist at Willscot Mobile Mini, where I utilize my skills in multitasking and active listening to diagnose and resolve issues effectively. My previous roles at IEWC and CBRE have equipped me with the ability to analyze reports, manage work orders, and provide exceptional customer service. I take pride in my ability to exceed client and company goals while striving for one-call resolutions.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service/Collections Specialist

Current

Willscot Mobile Mini

Jan 2020 - Present (5 years 5 months)

Managed customer accounts and resolved issues as a Bilingual Customer Service/Collections Specialist. Handled accounts payable and accounts receivable, demonstrating strong problem-solving skills.

Account Management Active Listening Problem Solving Multitasking Accounts Payable Accounts Receivable

CSR/Order Entry/Sales

IEWC

Jan 2019 - Jan 2020 (1 year)

Processed customer orders by entering material information and pricing based on sales team quotes. Monitored shipping updates, reported fraud issues, and provided excellent customer service.

Order Entry Sales Support Customer Service Fraud Detection Payment Processing

Facilities Service Desk

CBRE Facilities Service Desk

Jan 2016 - Jan 2019 (3 years)

Managed work orders and service requests efficiently through email and calls, ensuring timely completion for customers. Conducted interviews for new employees and analyzed reports to provide follow-up information to vendors.

Work Order Requests Customer Service Interviewing Reports Troubleshooting

Customer Service/Collections

STREAM/CONVERGYS

Jun 2005 - Jan 2016 (10 years 7 months)

Provided problem resolutions for inbound customers, including basic questions, troubleshooting, and service additions. Assisted low-income customers with Section 8 housing discounts and consistently met client and company goals.

Customer Service Troubleshooting Call Resolution Communication Skills Tech Support Client Relations Payment Processing

Education

Degrees, certifications, and relevant coursework

South Mountain Community College

Associate of Arts Degree, General Studies

Currently pursuing an Associate of Arts Degree. This program is in progress at South Mountain Community College.

Wilson High School

High School Diploma, General Education

Completed general education requirements and obtained a High School Diploma in 2005. This foundational education prepared for further academic and professional pursuits.