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Paola Guevara

@paolaguevara

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Credit Analyst and customer service professional focused on accurate, goal-driven decisions.

United States

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What I'm looking for

I’m looking to commit to a results-driven organization where I can apply my credit analysis and customer service expertise, keep improving my technical and human skills, and deliver efficient, accurate outcomes aligned with expected goals.

I have 12 years of work experience, including 7 years as a Credit Analyst and 5 years as a Business and Services Assistant across education, commercial, and financial sectors. I’m known for recognition for performance and for achieving assigned goals through disciplined self-leadership and a commitment to develop both technical and human skills.

I combine financial decision-making with customer-focused service: I handled inquiries, documented details accurately, resolved issues through troubleshooting, and supported claims and escalations when needed. I also bring strong administrative and back-office capability—validation of documents, database administration, daily consolidated reporting, and working with consultation tools (risk/credit systems) to support approvals.

Experience

Work history, roles, and key accomplishments

Customer Service

Teleperformance

Dec 2022 - Dec 2023 (1 year)

Provided inbound customer support for US campaigns (VRBO and DoorDash), troubleshooting and resolving customer issues using a call-flow guide. Supported reservations and basic technical issues, and coordinated with other departments for timely resolution.

Inbound Customer Support Troubleshooting Reservation Coordination Data Validation

Credit Analyst

Cooperative Nuestra Familia - Estilos

Dec 2018 - Feb 2021 (2 years 2 months)

Evaluated and approved STYLES card account actions, including reactivation, lockout, cancellation, and credit line adjustments. Processed overdraft approvals/activations and handled platform advisor queries.

Credit Analysis Account Lockout Credit Line Adjustments Overdraft Approval and Activation

Business and Services Assistant

Crediscotia Financiera S.A.

Jun 2012 - Jul 2015 (3 years 1 month)

Supported back-office administration including customer service for inquiries, requests, and claims. Validated documents, managed internal databases, and prepared/sent daily reports and files.

Back Office Administration Customer Service Validation File Validation and Submission

Resource Center Assistant

Instituto Cultural Peruano Norteamericano (ICPNA)

Apr 2011 - Dec 2011 (8 months)

Assisted with resource center operations including exam assembly and providing materials to teachers. Managed cash functions, prepared settlements and daily/monthly spreadsheets/reports, and supported student/teacher/general public customer service.

Exam Assembly Support Cash Functions Settlements Inventory Management Customer Service

Teleoperator - Customer Service

Global Sales Solutions (GSS)

Sep 2010 - Nov 2010 (2 months)

Handled customer call reception and performed compilation/callbacks for multiple call lines. Managed the Telegate application to support customer service operations.

Compilation and Callback Telegate Application Management

Pre-Professional Practices

College of Bachelors in Administration Lambayeque Region

Jul 2010 - Sep 2010 (2 months)

Performed pre-professional practice tasks including reception, verification, and filing of documentation. Assisted with drafting trade letters and coordinating events and ceremonies, including handling calls.

Event Coordination Call Handling

Pre-Professional Practices

Santa Angela Educational Services Cooperative

Feb 2010 - May 2010 (3 months)

Supported documentation workflows by receiving, verifying, and archiving documents. Prepared draft letters and certificates and provided public general service.

Public Service

Au Pair

Cultural Care Exchange

Jul 2009 - Nov 2009 (4 months)

Participated in an au pair cultural exchange program. Assisted with intercultural exchange responsibilities during the program period.

Management and Administration Assistant

Santa Natura E.I.R.L.

Jan 2007 - Oct 2007 (9 months)

Assisted with management and administration tasks including bank transactions such as check writing and transfers. Maintained purchase/sales records, accounts receivable and payable, and supported registrations and contribution calculations to AFP, ONP, and ESSALUD.

Administrative Support Bank Transfers Accounts Receivable AFP ONP Essalud Contribution Calculations

Customer Service Manager

Southwest Electrical Society - SEAL

Oct 2021 - Present (4 years 10 months)

Managed sales-related requests and customer service center handling, including financing requests, claims, and customer document validation. Evaluated user documents for validity of powers, records, and supporting documentation.

Customer service management Sales Support Claims Validation

Outside Sales Coordinator

Crediscotia Financiera S.A.

Jun 2018 - Present (8 years 2 months)

Coordinated outside sales operations by supervising external teams and providing training. Organized activations, generated codes, and supported operations through approvals of concessions.

Outside Sales Supervision Sales Training Operations Operations Concessions

Consumer Business Officer - FNC

Crediscotia Financiera S.A.

Aug 2015 - Present (11 years)

Supervised and motivated the sales force and evaluated/approved credit cards and personal loans based on income information. Managed credit line expansion/reduction, handled customer service inquiries, and performed cash-related activities.

Cash Functions

Customer Representative

Sagility

Handled incoming customer calls professionally, researched inquiries, documented call details, and provided empathetic resolutions. Worked to meet daily team goals for quality and customer satisfaction.

Customer Service Inbound Calls Quality Assurance