Open to opportunities

Jessica Batista

@jessicabatista

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Communications professional skilled in client coordination, campaign optimization, and participant services.

United States

Message

What I'm looking for

I seek a role leveraging client communication, data and participant services, and campaign or billing operations in a collaborative, growth-oriented team.

I am a communications and operations specialist with experience supporting participant services, campaign reporting, and billing across entertainment and nonprofit environments. I have managed participant data updates, served as a central contact between clients, vendors and creative teams, and produced timely billing and reconciliation to maintain accurate financial records.

I deliver clear client-facing communication, data-driven campaign insights, and reliable administrative support, with strengths in organization, attention to detail, and cross-team collaboration. I am fluent in Spanish and proficient with tools such as Prisma, Asana, Xytech Media Pulse, Planon and Laserfiche.

Experience

Work history, roles, and key accomplishments

Participant Data Representative

Director's Guild of America

Aug 2024 - Aug 2025 (1 year)

Reviewed 15–20 participant files daily to update demographic information, verified addresses via outreach and research, and managed incoming calls, emails, and service-desk tickets to resolve contact and demographic issues. Processed Adult Dependent Authorization Forms, entered document metadata into Laserfiche, and assisted participants with enrollment in the online myPHP portal.

Data Entry Customer Service Ticketing Systems Laserfiche Enrollment Records Management Verification Microsoft Office

Associate, Communications Design

Initiative

Feb 2023 - Jun 2024 (1 year 4 months)

Served as central contact between clients, vendors, and creative teams, participated in brainstorms and developed messaging strategies, and evaluated campaign KPIs to provide weekly optimization recommendations and bi-weekly performance reports. Managed campaign go-live troubleshooting, flowchart development, status reporting, and invoice/payment approvals.

Client Communication KPI Analysis Vendor Management Project Management Asana Microsoft Office

Billing Clerk

Warner Bros

Jun 2022 - Jan 2023 (7 months)

Processed weekly and monthly billing for space reservations, work orders, rentals, and recurring charges using Xytech MediaPulse and Planon, reconciled invoices and credit memos, and created weekly billing sheets to improve billing timeliness and accuracy. Resolved account discrepancies for corporate, production, and third-party clients.

Billing Planon Invoicing Accounts Payable Process Improvement Microsoft Excel