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Rocio Slaymaker

@rocioslaymaker

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Customer Service Representative with 10+ years improving processes and managing accurate data.

United States

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What I'm looking for

Seeking an entry-level role in operations, program coordination, or data-focused work. I bring experience in records management, compliance, and accuracy, and enjoy organizing information, supporting reporting, and improving processes. I value a stable environment where I can grow and contribute to meaningful outcomes.

I’m a detail-oriented professional with 10+ years of experience in operations, client coordination, and data management. I’ve built a track record of resolving issues, improving processes, and maintaining accurate records in fast-paced environments—while keeping sensitive information handled responsibly.

In my current role as a Customer Service Representative, I coordinate scheduling and service delivery across multiple client accounts, resolve customer concerns to improve retention, and maintain accurate customer records and account information. Previously, I supported daily operations through document processing and record management, coordinated loan renewals and financial transactions, and ensured timely, accurate processing of documentation. I bring strong attention to detail, clear communication, and the ability to meet deadlines reliably.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Stride Pest Control

Jan 2020 - Present (6 years 3 months)

Coordinated scheduling and service delivery for multiple client accounts, resolving concerns to improve the overall service experience and client retention. Maintained accurate customer records and processed payments while monitoring account status.

Client Coordination Scheduling Customer Service Account Management Payment Processing Record Management Client Retention Time Management

Assistant to Vice President

International Bank of Commerce

Jan 2012 - Jan 2019 (7 years)

Supported daily operations through document processing and record management, ensuring timely and accurate handling of loan renewals and financial transactions. Maintained accurate data across internal systems and coordinated documentation processing to reduce errors and delays.

Document Processing Record Management Loan Renewals Support Financial Transactions Coordination Internal Systems

Assistant Teller Operations

International Bank of Commerce

Jan 2005 - Jan 2012 (7 years)

Managed operational workflows and ensured transaction accuracy by resolving discrepancies and supporting issue resolution. Assisted with fraud research and reporting and coordinated cash operations across multiple branches.

Workflows Reporting

Teaching Assistant

Texas A&M University

Jan 2025 - Present (1 year 3 months)

Managed grading records and supported course coordination. Communicated clearly with students and faculty to help ensure smooth course administration.

Grading Record Management Course Coordination Academic Support