Travonna Edwards

Transported packages, documents, and goods/supplies in a timely, safe, and efficient manner. Proficiently used package and scanning equipment while maintaining excellent attention to detail.

Analyzed and provided recommendations to customers and management for payment extensions and plans. Managed accurate and timely disconnect and reconnect processes according to market regulations and utility tariffs.

Corresponded with customers to reconcile and resolve issues, ensuring customer satisfaction. Performed customer file maintenance, including system updates, scanning, and filing, to ensure compliance with audit controls.

Recorded information about the financial status of customers and the status of collection efforts. Conversed with customers by telephone or in person to determine reasons for overdue payments.

Collected on large balance accounts over 60 days past due and prepared accounts over 120 days past due for outside collections. Prepared monthly balance sheet reconciliation of deferred revenue for the Five-Year Fee program.

Assisted customers in bringing their accounts into status or setting up payment arrangements to resolve debt. Transferred misapplied payments and worked efficiently from dialer and spreadsheet systems.

Completed high school education and graduated in May 1997. Developed foundational knowledge and skills during this period.