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Joshua Smith

@joshuasmith

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Results-driven cybersecurity analyst with expertise in IT support.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity and IT operations.

I am a dedicated Cybersecurity Analyst with extensive experience in IT support, specializing in diagnosing and resolving hardware, software, and network issues. My commitment to maintaining system integrity and minimizing downtime has been a cornerstone of my professional journey. I am currently pursuing CompTIA Security+ certification to deepen my understanding of network security, threat analysis, and risk mitigation.

Throughout my career, I have developed a strong proficiency in system configuration, user account management, and IT infrastructure support within both Windows and Linux environments. My technical skills extend to threat detection, virtualization, and secure data handling, which I have applied in various roles, including my current position at the Tennessee Valley Authority. Here, I have successfully improved project efficiency and accuracy through the development of digital topographic maps and effective data management.

Experience

Work history, roles, and key accomplishments

Current

Field Operations Specialist

Current

Tennessee Valley Authority

Aug 2014 - Present (10 years 10 months)

Surveyed land for power lines and substations using GPS/GNSS, delivering precise geospatial data. Managed survey crews and communicated with property owners to ensure project compliance and safety.

GPS Project Management Team Leadership Communication Geospatial Compliance Problem Solving

Current

Data Processing Specialist

Current

Tennessee Valley Authority

Aug 2014 - Present (10 years 10 months)

Developed digital topographic maps for transmission line routes, enhancing project efficiency and reducing redesigns. Prepared comprehensive data for Right-of-Way acquisition, streamlining the purchase process. Classified LiDAR flight data for effective analysis in terrain mapping and infrastructure planning.

LiDAR Data Analysis Project Management GIS Team Leadership Time Management Cross Functional Collaboration Engineering Support

Customer Support Specialist

Convergys/DirecTV

Feb 2009 - Jun 2014 (5 years 4 months)

Provided technical troubleshooting and resolved billing issues for DirecTV customers, improving customer satisfaction. Consistently exceeded performance metrics and handled complex inquiries with professionalism.

Technical Support Customer Service Problem Solving Account Management Performance Metrics Communication Billing Customer Retention Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Coding Temple

Cybersecurity Studies, Cybersecurity

Focused on Cybersecurity Studies with an emphasis on CompTIA Security+ certification, enhancing knowledge in network security, threat analysis, and risk mitigation.