At Duke Energy Corporation, I provide technical assistance to end users across Windows and Mac environments, maintaining a 90% first-contact resolution rate. I also manage user accounts and access in Active Directory.
I partnered with the Security Administration support group to implement new enterprise-wide authentication processes ahead of Microsoft’s retirement of SMS and voice-call MFA.
At Gator Cases, I configured and monitored servers for malicious activity, conducted penetration testing, and identified and closed critical vulnerabilities. I also deployed Rapid7 vulnerability management to patch vulnerabilities company-wide.
I created a personal SIEM environment using Wazuh to explore log data analysis and vulnerability detection, and installed Linux distributions as virtual machines to get familiar with Linux and its tools.
