Andrew Terry
@andrewterry
Aspiring cybersecurity professional with experience in security tools.
United StatesWhat I'm looking for
I am an aspiring cybersecurity professional with a strong foundation in technical support and a keen interest in security tools. My experience includes troubleshooting network operations and utilizing various security tools to enhance system performance. I have developed a home lab environment to deepen my understanding of cybersecurity practices, including the use of VMWare and SIEM tools.
In my current role at Tachus Fiber Internet, I have successfully identified and rectified recurring network disruptions, maintaining an impressive average uptime of 99.9%. My collaboration with the Network Operations Center has allowed me to resolve over 150 complex network issues monthly, significantly minimizing downtime for critical services. I take pride in my ability to educate clients about cybersecurity, helping them understand the importance of protecting their systems from potential threats.
Experience
Work history, roles, and key accomplishments
Cybersecurity Project
Personal Project
Jun 2023 - Present (1 year 11 months)
Created a home lab environment using VMWare to enhance cybersecurity skills. Developed Python automation scripts for various tasks and utilized SIEM tools for alerts and corrective actions.
Technical Support Specialist
Tachus Fiber Internet
Jun 2024 - Present (11 months)
Identified and rectified recurring network disruptions, maintaining an average uptime of 99.9% across all services. Addressed customer concerns using ticketing systems and partnered with NOC teams to resolve over 150 complex network issues monthly.
Lead Home Theater and Security Installer
Geek Squad
Jul 2021 - Apr 2024 (2 years 9 months)
Delivered and installed devices at clients' homes, ensuring seamless integration of audio, video, security systems, and smart home technology. Educated customers about cybersecurity and how to avoid phishing scams.
Education
Degrees, certifications, and relevant coursework
CACisco Net Academy
Certifications, Cybersecurity
2021 - 2024
Pursuing certifications including CompTIA Security+ and Cisco Certified CyberOps Associate, focusing on cybersecurity and network security principles.
TCTrinity Valley Community College
Associate's Degree, Music
2011 - 2014
Completed an Associate's Degree in Music while gaining foundational knowledge in technical skills and cybersecurity principles.
Availability
Location
United StatesAuthorized to work in
Job categories
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