Elias Quinones

Operate and test high-end prototype vehicles, analyze and log sensitive test data, and supervise and prepare colleagues to meet rigorous, timed testing requirements. Maintain strict handling of classified documents and coordinate with engineers to ensure test objectives are met.

Provided Tier 1 and Tier 2 technical support via phone, email, chat, and in person, managing incidents and service requests through ServiceNow and ZenDesk. Performed hardware/software diagnostics, account management, patching, and onboarding/offboarding to maintain IT operations and security practices.

Managed property operations for 70+ housing units, developed and maintained detailed construction cost estimates, and coordinated contractors and lease administration to ensure compliance and timely maintenance. Oversaw rent collection and supervised on-site staff to streamline operations.

Supervised daily team operations and logistics, managed office technology and performed IT troubleshooting, and handled accounting tasks including invoicing and bank deposits to support distribution activities. Coordinated dispatch, inventory handling, and customer service to maintain operational continuity.

Completed the CompTIA Security+ certification in April 2025 covering cybersecurity fundamentals, threat management, and practical labs.

Completed the Google Cybersecurity Professional Certificate in May 2024 with practical labs and a capstone project.

Completed the CompTIA Network+ certification in February 2021 demonstrating networking fundamentals and protocols.

Earned an Associate of Science in Engineering with a concentration in Electrical Engineering in May 2020.