SMstephen mass
@stephenmass
Results-driven IT professional with expertise in systems administration.
United StatesWhat I'm looking for
I am a results-driven IT professional with over 4 years of experience in systems administration, network infrastructure, and cybersecurity. My background includes a proven ability to automate processes, resolve complex technical issues, and lead high-impact IT projects across large environments. I thrive in collaborative settings, leveraging my military background to reinforce a strong work ethic and leadership under pressure.
In my current role as a Technical Analyst II, I developed and implemented automation solutions that saved approximately 233 staff hours across 1,400 machines. My experience spans managing IT support tickets, troubleshooting network issues, and administering security protocols. I am committed to operational excellence and continuously seek opportunities to optimize processes and enhance team performance.
Experience
Work history, roles, and key accomplishments
Technical Analyst II
Family & Children's Services
Feb 2023 - Present (2 years 5 months)
Developed and implemented automation using Tanium RMM to streamline SecureDoc-to-BitLocker migration, optimize workstation performance, and manage software installations. Provided hardware and software support, including configuration, maintenance, and troubleshooting for Lenel, Sage, Cisco, Zscaler, and HP EliteBook workstations.
Network & Support Analyst
ONX Inc.
Jul 2021 - Aug 2022 (1 year 1 month)
Managed IT support tickets across various platforms, including QuickBooks, Office 365, SonicWall, Ubiquiti, VMware, AWS, Hyper-V, and Huntress. Assisted in incident response for the global Kaseya ransomware attack, coordinating with teams to mitigate vulnerabilities across ~1200 client workstations.
Technical Support Associate
Country Style Management
Jul 2020 - Jul 2021 (1 year)
Configured and optimized WatchGuard firewalls to enhance network security and efficiency, ensuring stable connectivity for business operations. Implemented Spanning Tree Protocol (STP) on unmanaged switches to prevent network loops and improve redundancy in the network infrastructure.
Security Forces Patrolman
United States Air Force
Aug 2015 - Aug 2019 (4 years)
Provided base security, including patrols on and off base, in collaboration with German counterparts at Spangdahlem Air Base. Supervised a team of 10 personnel, offering mentorship and supporting professional development.
Education
Degrees, certifications, and relevant coursework
OTOklahoma State University Institute of Technology
Bachelor of Applied Science, Information Technology
Grade: 3.5 GPA
Currently pursuing a Bachelor of Applied Science in Information Technology, maintaining a 3.5 GPA. Coursework includes programming fundamentals, networking technologies, cybersecurity, and operating systems.
CFCommunity College of the Air Force
Associate of Applied Science, Leadership and Management
Completed training in leadership, communication, and project management through the Airman Leadership School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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