Markchris Bacolod

I am a dedicated and enthusiastic technical support and customer service professional with two years of hands-on experience delivering exceptional support across phone, email, and chat channels. I consistently diagnose and resolve hardware, software, and network issues, document cases in ticketing systems, and escalate complex problems to higher-level teams when needed.

I bring strong communication skills, a positive attitude, and a proven ability to manage high volumes of interactions while maintaining professionalism and empathy. My background includes roles at Concentrix and TaskUs, where I supported account management, billing, troubleshooting, and product education to improve customer satisfaction and retention.