Kristine Joy Reyes

I am a dedicated chat support representative with years of experience in technical troubleshooting and customer service. My expertise lies in providing exceptional support in fast-paced online environments, where I have consistently maintained high customer satisfaction ratings. I pride myself on my ability to resolve issues efficiently and communicate clearly through live chat platforms.

In my previous role, I provided real-time chat assistance for product inquiries, billing, and troubleshooting issues. I achieved an impressive average customer satisfaction rating of 95% and exceeded daily ticket resolution targets. By utilizing tools such as Zendesk, Intercom, and LiveChat, I effectively managed conversations and documented customer interactions, ensuring a seamless support experience.

My educational background in Secondary Education has equipped me with strong communication skills, and my proficiency in tools like Google Sheets and project management software enhances my ability to contribute to a dynamic support team. I am eager to leverage my skills and experience to further enhance customer satisfaction in my next role.