Sheen Daleon
@sheendaleon
Customer service professional skilled in technical support, troubleshooting, and empathetic communication.
PhilippinesWhat I'm looking for
I am a motivated customer service professional with hands-on experience handling inbound calls, chats, and emails for large service providers including Concentrix, Foundever, TTEC/Verizon, and Supportware Philippines Inc.
I have resolved billing and technical issues, provided clear product guidance for T-Mobile and Verizon, documented interactions to improve support processes, and demonstrated strong troubleshooting and empathy while supporting security systems and grievance investigations.
I bring consistent customer satisfaction, attention to detail in case documentation, and a commitment to identifying trends and recommending process improvements to enhance customer experience.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
TTEC
Apr 2024 - May 2025 (1 year 1 month)
Handled inbound calls, chats, and emails resolving technical issues for Verizon customers and provided support across multiple channels to restore service.
Technical Support Representative
Foundever
Apr 2023 - Feb 2024 (10 months)
Responded to technical inquiries about security systems, demonstrated troubleshooting skills and customer empathy, and documented interactions to improve support processes.
Customer Service Representative
Concentrix
Sep 2022 - Mar 2023 (6 months)
Handled inbound calls resolving billing and technical issues for T-Mobile customers, providing clear product guidance and maintaining high customer satisfaction.
Grievance Analyst
Supportware Philippines Inc
Reviewed, investigated, and resolved customer and employee complaints, ensured policy compliance, communicated outcomes, and identified trends to improve processes.
Education
Degrees, certifications, and relevant coursework
Canduman National High School
High School Diploma, Humanities and Social Sciences (HUMMS)
2020 - 2022
Completed HUMMS track coursework at Canduman National High School from August 2020 to June 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Sheen?
You can contact Sheen and 90k+ other talented remote workers on Himalayas.
Message SheenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
