Gabner Tude

I’m a results-driven customer support professional with nearly five years of experience across global companies, including Accenture, TaskUs, and TDCX. I support telecommunications, ride sharing, and technology customers, and I’m at my best when handling high-volume conversations with accuracy and professionalism.

I’ve delivered clear troubleshooting and dependable resolutions by maintaining accurate documentation of customer interactions. At Accenture, I handled inbound customer calls for network connectivity and service issues while meeting call quality and performance expectations.

At TaskUs, I started as a chat support agent for Uber customers, then upskilled to voice support for Uber Eats delivery partner and driver inquiries. I was promoted to Subject Matter Expert, where I supported a dedicated team through coachings, real-time assistance, and reinforcing process and policy adherence, and I acted as a point of escalation for complex cases.

More recently, I’ve worked as a Technical Support Advisor for Apple customers via phone, diagnosing and resolving hardware, software, and account-related issues. I manage multiple cases while documenting interactions in CRM systems, coordinate with internal teams to escalate complex situations, and stay solution-oriented to maintain strong customer satisfaction.