Open to opportunities

Kirby Tenorio

@kirbytenorio

Message

Customer support and technical support professional skilled in chat, CRM, and issue resolution.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced, remote-friendly role where I can resolve customer issues via chat/email, troubleshoot technical problems, handle billing/account concerns, and use CRM tools to improve retention through clear communication and accurate documentation.

I’m a customer support and technical support professional with hands-on experience handling inquiries through chat and email in CRM-based environments. I’m known for managing multiple conversations at once while keeping records accurate and communication clear.

In customer-facing roles, I supported financial accounts with billing inquiries, investigated account discrepancies, and resolved disputes efficiently through real-time chat. I also assisted Verizon customers with device claims, activation, and troubleshooting, and applied consultative approaches to recommend solutions based on customer needs.

I’ve provided technical assistance for mobile devices, network, SIM, and account-related issues, guiding customers through step-by-step troubleshooting to restore connectivity. Across my experience, I’ve built strong relationships for retention and satisfaction, using tools like Genesys, ServiceNow, and Zendesk to deliver reliable resolutions in fast-paced remote settings.

Experience

Work history, roles, and key accomplishments

Technical Sales Expert

Asurion

Helped Verizon customers with device claims, activation, and troubleshooting for mobile devices and smart home products. Used customer needs to sell insurance plans and provided technical guidance to drive successful outcomes.

Technical Support Smart Home Activation Consultative Selling Verizon Account Support

Chat Support Associate

TTEC

Provided real-time chat support for financial accounts, handling billing inquiries, transactions, and account concerns. Investigated account discrepancies, resolved disputes, and managed multiple conversations while maintaining accurate customer records.

Chat Support Billing Support Dispute Resolution Account Management Customer Service Data Entry

Customer Sales Representative

Results-CX

Managed inbound and outbound customer interactions for sales and support, using consultative selling to recommend subscription products. Built customer relationships to improve retention and customer satisfaction.

Customer Sales Consultative Selling Subscription Products Customer Support Retention Strategy Customer Relationship Management

Technical Support Specialist

IQOR

Provided technical assistance for mobile devices, network, SIM, and account-related issues. Troubleshot connectivity and data problems and guided customers through step-by-step resolution processes.

Mobile Device Support SIM Troubleshooting Account Support Step By Step Diagnostics Data Signal Problem Solving Technical Support