Joshua Bodwin
@joshuabodwin
I am a customer-focused operations and sales manager driving retention and revenue.
What I'm looking for
I am a dedicated, performance-driven professional with over five years of experience in customer service, sales, and operations management.
At Love American Homes I managed event planning and execution logistics for high-end functions, coordinated fulfillment processes, acted as a key point of contact for high-value accounts, and earned multiple pay raises for consistent performance and leadership. I led onboarding for new staff and implemented scheduling systems that boosted team efficiency by 30%.
As a top-performing sales consultant at Vandergriff Hyundai, I consistently exceeded monthly quotas, built strong client relationships that drove repeat and referral business, and used CRM systems to improve close rates. In customer retention roles I maintained high QA scores and navigated HIPAA-compliant processes while supporting high-volume team goals.
I am proficient with Microsoft Office, Google Workspace, Salesforce, HubSpot, Zoho, and virtual collaboration tools like Slack and Zoom. I thrive in fast-paced, remote-capable environments, prioritize continuous improvement, and focus on delivering high-value client experiences that improve retention and revenue.
Experience
Work history, roles, and key accomplishments
Manager / Banquet Coordinator
Love American Homes
Jan 2020 - Mar 2025 (5 years 2 months)
Managed high-end banquet planning and fulfillment operations, resolving order discrepancies and serving as key contact for high-value accounts; implemented scheduling systems that boosted team efficiency by 30% and improved retention.
Sales Consultant
Vandergriff Hyundai
Sep 2021 - Dec 2022 (1 year 3 months)
Exceeded monthly sales quotas as a top-performing consultant by building strong client relationships that generated repeat and referral business and improving close rates through CRM pipeline management.
Customer Service / Retention Specialist
Health IQ
Aug 2020 - Nov 2021 (1 year 3 months)
Resolved member inquiries with empathy and efficiency, maintained high QA scores and retention metrics, and supported high-volume call center goals while navigating HIPAA compliance across multiple platforms.
Education
Degrees, certifications, and relevant coursework
Naaman Forest High School
High School Diploma
Graduated from Naaman Forest High School in Garland, Texas in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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