Josh Chuks

I’m a Customer Support, Sales, and Telemarketing professional with over 5 years of experience supporting U.S.-based companies across roofing, insurance, and education. I’m known for strong communication, reliability, and consistent performance in remote environments.

As a Customer Support Representative (Remote) at Southern Brothers Roofing, I served as the primary point of contact for homeowners and managed high-volume inbound and outbound communications throughout the project lifecycle. I maintained accurate customer records in JobNimbus CRM, verified information using PropWire, and identified storm damage opportunities with HailTrace to support teams and drive customer satisfaction.

Before that, I handled high-volume outbound calls and lead qualification as a Customer Support & Sales Representative in life insurance, where I explained products clearly, handled objections professionally, and scheduled appointments. I also worked as a Telemarketing & Appointment Setting Specialist (VA) conducting outbound calls, scheduling and managing appointments, hosting Zoom presentations, and following up to improve conversions—always with a focus on targets and repeat business.