irona emeka
@ironaemeka
Dynamic Virtual Assistant with expertise in customer relations and sales.
What I'm looking for
As a highly dynamic and detail-oriented Virtual Assistant, I bring extensive experience in customer-facing roles, sales, and administrative support. My proficiency in CRM management, lead generation, and process optimization has consistently enhanced operational efficiency. I excel at building strong relationships and optimizing workflows to ensure exceptional customer experiences.
In my current role as a Telemarketer Rep at Specialty Life Insurance, I have consistently exceeded appointment-setting targets, contributing to an average of 25 monthly sales. My ability to manage leads effectively using CRM software has resulted in a 20% response rate, showcasing my commitment to delivering results that drive business success.
With a strong background in customer care support and sales, I am technologically savvy and highly organized. I am eager to bring my reliability, efficiency, and goal-oriented mindset to a new team, where I can continue to contribute to business growth and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Telemarketer Rep Appointment Sitter
Specialty Life Insurance
Consistently exceeded appointment-setting targets, contributing to an average of 25 monthly sales. Built strong customer relationships through effective communication, leading to a high conversion rate. Managed leads with CRM software, ensuring consistent follow-up and a 20% response rate.
Telemarketer Rep Appointment Sitter
Specialty Life Insurance
Exceeded appointment-setting targets, contributing to an average of 25 monthly sales. Built strong customer relationships through effective communication, leading to a high conversion rate. Managed leads with CRM software, ensuring consistent follow-up and a 20% response rate.
Telemarketer Rep
Rieb
Jul 2024 - Jul 2024 (0 months)
Proactively conducted outreach to businesses in the US to promote machine cash advance services. Guided customers through the registration process, ensuring seamless onboarding experiences. Managed leads using CRM software, achieving an impressive 20% response rate.
Sales Support Representative
Affordable Rent to Own Tucson
Aug 2022 - Mar 2023 (7 months)
Conducted customer outreach for rent-to-own properties, guiding customers through the registration process and providing exceptional support to ensure satisfaction.
Sales Support Representative
Affordable Rent to Own Tucson
Aug 2022 - Mar 2023 (7 months)
Conducted customer outreach to generate interest in rent-to-own properties. Guided customers through the registration process and provided exceptional support, ensuring satisfaction and maintaining accurate records in CRM systems.
Research and Development
Acce10x
Feb 2020 - Nov 2022 (2 years 9 months)
Set up Zoho CRM for ticketing systems and designed the company website. Tested and monitored content and lead generation while managing client appointment scheduling.
Telemarketer Rep
Rieb
Jul 2024 - Jul 2024 (0 months)
Conducted outreach to promote machine cash advance services, guiding customers through the registration process. Managed leads using CRM software, achieving a 20% response rate and nurturing strong customer relationships.
Customer Care Support Specialist
GovAssist
Mar 2023 - May 2024 (1 year 2 months)
Managed travel document processing for various international clients. Leveraged CRMs and Zendesk for effective client communication and ticketing management. Adjusted workflows to accommodate different time zones and service updates.
Customer Care Support Specialist
GovAssist
Mar 2023 - May 2024 (1 year 2 months)
Managed travel document processing for international clientele. Leveraged CRMs and Zendesk for effective communication and ticket management, adapting workflows to different time zones.
Research and Development
Acce10x
Feb 2020 - Sep 2022 (2 years 7 months)
Set up Zoho CRM for ticketing, designed the company website, and managed content and lead generation. Created and managed appointment scheduling for clients.
Telemarketer Rep
Insurance Supermarket International
Nov 2020 - Sep 2022 (1 year 10 months)
Cold called US senior citizens to pitch company products, qualifying clients and setting appointments for licensed advisors.
Telemarketer Rep
Insurance Supermarket International
Nov 2020 - Aug 2022 (1 year 9 months)
Cold called US senior citizens to pitch company products and find suitable plans. Qualified clients and transferred them to licensed advisors while setting appointments and following up.
Education
Degrees, certifications, and relevant coursework
Renaissance University
Bachelor of Arts, History and International Relations
2015 - 2019
Studied History and International Relations, focusing on the dynamics of global interactions, historical contexts, and the impact of political decisions on international affairs.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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