irona emekaIE
Open to opportunities

irona emeka

@ironaemeka

Dynamic Virtual Assistant with expertise in customer relations and sales.

Nigeria

What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

As a highly dynamic and detail-oriented Virtual Assistant, I bring extensive experience in customer-facing roles, sales, and administrative support. My proficiency in CRM management, lead generation, and process optimization has consistently enhanced operational efficiency. I excel at building strong relationships and optimizing workflows to ensure exceptional customer experiences.

In my current role as a Telemarketer Rep at Specialty Life Insurance, I have consistently exceeded appointment-setting targets, contributing to an average of 25 monthly sales. My ability to manage leads effectively using CRM software has resulted in a 20% response rate, showcasing my commitment to delivering results that drive business success.

With a strong background in customer care support and sales, I am technologically savvy and highly organized. I am eager to bring my reliability, efficiency, and goal-oriented mindset to a new team, where I can continue to contribute to business growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

SI
Current

Telemarketer Rep Appointment Sitter

Specialty Life Insurance

Consistently exceeded appointment-setting targets, contributing to an average of 25 monthly sales. Built strong customer relationships through effective communication, leading to a high conversion rate. Managed leads with CRM software, ensuring consistent follow-up and a 20% response rate.

SI
Current

Telemarketer Rep Appointment Sitter

Specialty Life Insurance

Exceeded appointment-setting targets, contributing to an average of 25 monthly sales. Built strong customer relationships through effective communication, leading to a high conversion rate. Managed leads with CRM software, ensuring consistent follow-up and a 20% response rate.

AT

Sales Support Representative

Affordable Rent to Own Tucson

Aug 2022 - Mar 2023 (7 months)

Conducted customer outreach for rent-to-own properties, guiding customers through the registration process and providing exceptional support to ensure satisfaction.

Education

Degrees, certifications, and relevant coursework

RU

Renaissance University

Bachelor of Arts, History and International Relations

2015 - 2019

Studied History and International Relations, focusing on the dynamics of global interactions, historical contexts, and the impact of political decisions on international affairs.

Tech stack

Software and tools used professionally

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irona emeka - Telemarketer Rep Appointment Sitter - Specialty Life Insurance | Himalayas