Open to opportunities

Favour Ubalaka

@favourubalaka1

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Virtual Assistant focused on customer support, scheduling, and accurate administrative operations.

Nigeria

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What I'm looking for

I’m looking for a role where I can support customers and teams remotely—handling emails, calls, scheduling, and accurate records—while using my communication and problem-solving skills to resolve issues quickly and help the business run smoothly.

I’m a reliable, detail-oriented Virtual Assistant and Customer Service Representative with over 5 years of experience in remote support, call handling, customer care, and administrative assistance. I specialize in managing emails, responding to customer inquiries, scheduling appointments, performing data entry, and supporting business operations with strong communication and problem solving.

In my roles, I’ve handled 500+ customer inquiries weekly, managed inbound and outbound calls, resolved complaints by providing solutions, and updated customer records using CRM tools. I also organize files and documents, handle travel bookings, prepare reports, and support teams by tracking daily tasks, following up on payments, and maintaining accurate call logs—so clients stay organized and satisfied.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Customer Service Rep

Value-Plus Solar

Jan 2023 - Jan 2026 (3 years)

Managed customer emails and handled inbound and outbound calls to resolve inquiries and complaints. Scheduled appointments, updated customer records in CRM tools, and supported business operations through data entry, web research, and social media messaging.

Customer Service Outbound Calling CRM Appointment Scheduling Calendar Management Data Entry Web Research Complaint Resolution Social Media Support

Virtual Assistant / Customer Support

V.P.D Accommodations

Jan 2021 - Jan 2023 (2 years)

Responded to customer emails and live chat daily, supporting bookings, inquiries, and complaint resolution. Managed calendars and spreadsheets, updated company databases, and handled invoicing follow-ups to support client operations.

Customer Support Complaint Handling Appointment Scheduling Calendar Management Data Entry Spreadsheet Management Internet Research

Call Center Agent

S.R Solutions

Jan 2021 - Jan 2022 (1 year)

Made outbound calls to business owners and decision makers to share company services and handle questions and objections. Maintained call logs, updated customer information, and scheduled appointments for the sales team while meeting call and follow-up targets.

Outbound Calling Cold Calling Appointment Scheduling Sales Support Objection Handling Lead Qualification

Administrative Virtual Assistant

Mimshak Consult

Jan 2021 - Jan 2022 (1 year)

Managed an email inbox and responded to client messages while booking flights, hotels, and transportation. Prepared documents and reports in Microsoft Word and Excel, supported market research, and tracked daily tasks with reminders and scheduled appointments.

Report Preparation Microsoft Word Microsoft Excel Market Research Scheduling

Call Center Agent

Evertrust Roofing and Remodeling

Jan 2019 - Jan 2021 (2 years)

Contacted homeowners and commercial property managers to offer roofing, remodeling, and HVAC services. Scheduled 20+ weekly appointments for in-person estimates and used scripts and follow-ups to convert leads into paying customers.

Outbound Calling Lead Generation Appointment Setting Sales Support Schedule Estimation Customer Relationship Management