Amaka madu
@amakamadu
Telesales agent at Versatel marketing LLC who qualified insurance leads, connected customers with licensed advisors, and improved customer satisfaction.
NigeriaWhat I'm looking for
At Versatel marketing LLC, I handled outbound calls, qualified insurance leads, and resolved customer concerns. I connected leads with licensed advisors in their states and contributed to a 95% increase in customer satisfaction.
I also helped clients select and understand life, health, and auto insurance policies. I tracked customer interactions in CRM software and maintained accurate lead records.
At Upside Sales, I supported customers by phone, email, and live chat, while also making cold calls and setting appointments. I maintained records of calls and appointments and worked with sales and marketing teams to align appointment setting with campaigns.
Earlier, at Insurance Supermarket Inc, I handled inbound and outbound calls, qualified leads, and documented customer interactions. I resolved complaints and collaborated with team members to improve workflows.
Experience
Work history, roles, and key accomplishments
Telesales Agent Representative
Versatel Marketing LLC
Jan 2023 - Feb 2026 (3 years 1 month)
Handled outbound calls, qualified leads, and resolved customer concerns. Tracked interactions using CRM software and connected leads to licensed insurance advisors.
Customer Care Support & Appointment Setter
Upside Sales
Dec 2021 - Dec 2022 (1 year)
Provided excellent phone, email, and live chat communication. Built rapport, set appointments, and maintained accurate records in CRM systems.
Telesales Customer Service Representative
Insurance Supermarket Inc
Oct 2019 - Sep 2021 (1 year 11 months)
Handled inbound and outbound calls, qualified leads, and resolved customer concerns. Documented interactions using CRM software and collaborated with team members to improve efficiency.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
MBA, Entrepreneur Business Management
2013 - 2018
Pursued an MBA in Entrepreneur Business Management from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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