Looking for a job

Joan Kinyua

@joankinyua

Message

I grow B2B revenue through account management, consultative sales, and customer retention.

Kenya

Message

What I'm looking for

I'm looking for a remote international opportunity where I can grow B2B revenue, manage customer relationships, develop business opportunities, and deliver practical digital or business solutions.

At Safaricom PLC, I manage customer accounts, develop leads, and create cross-selling and upselling opportunities for telecommunications and digital business solutions. I support acquisition, retention, payment compliance, and timely resolution of customer concerns.

Previously, I led regional medical-equipment sales at East African Institute of Comprehensive Health, securing approximately KES 5 million from a first-time hospital NICU incubator opportunity. Across sales, procurement, payments, and compliance roles, I build stakeholder relationships, negotiate practical solutions, and keep operations moving.

Experience

Work history, roles, and key accomplishments

Current

Account Service Manager

Current

Safaricom PLC

Jan 2025 - Present (1 year 8 months)

Manage customer accounts through proactive engagement, identify needs, and recommend telecommunications and digital solutions. Generate leads, support acquisition and retention, and identify cross-selling and upselling opportunities.

Account Management B2B Sales Lead Generation Customer Acquisition Retention Cross Selling Upselling CRM Excel Customer Service

Regional Manager

East African Institute of Comprehensive Health

Jan 2023 - Jan 2025 (2 years)

Managed regional business development, sales, and operations, including medical equipment sales from prospecting to payment follow-up. Secured approximately KES 5 million in revenue from a first-time hospital NICU incubator opportunity.

Business Development B2B Sales Medical Equipment Sales Negotiation Stakeholder Management Customer Needs Assessment Sales Process Management

Group Payments & Compliance Officer / Branch Administrator

Davis & Shirtliff

Jan 2019 - Jan 2022 (3 years)

Managed payment processing and compliance, coordinated suppliers and branches, and maintained financial and procurement records. Supported branch operations, customer service, and acquisition of new stockists.

Payments Compliance Supplier Management Invoice Reconciliation Excel Procurement Customer Service Branch Operations

Procurement Assistant

National Oil Corporation of Kenya

Jan 2017 - Jan 2018 (1 year)

Supported sourcing, quotation management, purchase requisitions, and purchase orders. Followed up suppliers on orders and deliveries, and maintained procurement documentation.

Procurement Sourcing Quotation Management Purchase Order Supplier Follow Up Excel

Procurement Assistant

Davis & Shirtliff

Jan 2016 - Jan 2017 (1 year)

Supported supplier sourcing, quotation comparison, purchase orders, and procurement documentation. Monitored stock levels and supported quotation analysis and reporting.

Procurement Supplier Sourcing Quotation Analysis Purchase Order Stock Monitoring Excel