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Jose Barbe

@josebarbe

Operations manager at CHECKR Inc. who redesigned Chile's productivity model and restored SLA and turnaround-time compliance.

Chile

Message

At CHECKR Inc., I led QA Operations, Performance Management and Vendor Management across internal teams and international BPO partners. I redesigned Chile's operational productivity model, restoring SLA and turnaround-time compliance, and the framework was later adopted by US operations.

At GfK SE, I developed a regional Performance Management framework and executive dashboards recognized by the Global KPI team as a benchmark for international initiatives. Across my work in operations and transformation, I've also standardized processes, strengthened quality assurance, and automated performance reporting.

Experience

Work history, roles, and key accomplishments

Staff Manager, Vendor & Performance Management

Checkr

May 2022 - Nov 2025 (3 years 6 months)

Led QA operations, performance management, and vendor management across internal teams and international BPO partners. Managed teams of 6 direct and 25 indirect reports, vendors in Colombia and the Philippines, and an operational budget of approximately CLP 135 million.

Performance Management Vendor Management QA Operations KPI Design Scorecards Capacity Planning SLA Governance Workforce Planning Process Automation Dashboarding Cross functional Coordination

Project Manager

Chilean British Chamber of Commerce

Dec 2020 - Apr 2022 (1 year 4 months)

Led strategic commercial and institutional cooperation projects in partnership with the British Embassy, public institutions, private organizations, and industry stakeholders. Governed a strategic British Embassy project to replicate an antimicrobial copper surface innovation during COVID-19.

Project Management Stakeholder Management Governance Cross Sectoral Approach Public Private Partnerships

Management Control Manager

AVA Montajes

Nov 2019 - Apr 2020 (5 months)

Managed administrative and financial controls for the Human Resources department through operational expense analysis, budget monitoring, and recurring payment reviews. Coordinated internal audit activities and designed management control tools to strengthen governance.

Control Management Budget Monitoring Financial Analysis Internal Audit Process Standardization Cost Allocation ISO Audit Readiness

Operational Efficiency Consultant

Agunsa

Jan 2019 - Jun 2019 (5 months)

Standardized operational processes within the Transportation Division by identifying improvement opportunities and supporting continuous improvement, change management, and Business Intelligence initiatives.

Operational Efficiency Process Standardization Continuous Improvement Change Management Business Intelligence Training Adoption Tracking

GSC Manager – LATAM & Spain

GfK SE

Apr 2014 - Dec 2018 (4 years 8 months)

Led regional operations across Latin America and Spain, managing an operational budget of approximately CLP 120 million while ensuring productivity, quality, and delivery performance. Managed multicultural teams of up to 6 direct and 44 indirect reports.

Operations Management Performance Management Quality Assurance KPI Design Workforce Planning Budget Management Data Processing Stakeholder Management Executive Dashboards

Operations Advisor

Parque del Recuerdo

Jan 2013 - Mar 2014 (1 year 2 months)

Led operational teams of 10 direct and 90 indirect employees across telemarketing, commercial administration, and BTL marketing initiatives. Coordinated KPI monitoring and collaboration between operational and commercial teams to improve business performance.

Operations Management KPI Monitoring Team Leadership Performance Improvement Coaching Feedback Cross Functional Collaboration