Remote Service Delivery, Delivery or Operations manager role owning SLAs, vendors and process improvement. Based in Chile (GMT-3) with US-hours overlap; open to contractor or EOR. Target USD 25-49k/year or competitive LATAM remote mid-senior pay. Available with 2 weeks’ notice.
GG
Looking for a job
Gerardo Rojas Ghersi
@grojasghersi
Service Delivery & Operations Manager | SLAs, vendors, process improvement & remote multinational ops. Chile-based, open to remote roles.
ChileWhat I'm looking for
Operations and Service Delivery leader with 15+ years coordinating teams, vendors, and projects across countries. Focused on SLAs, contracts, escalation, change control, service continuity, Lean process improvement, KPI tracking, and clear operating documentation for on-site, hybrid, and remote teams.
As Digital Operations Director / Independent Consultant at Nhuvia SpA (since 2023), I design digital operating processes and service-oriented environments for international users, with planning, workflows, follow-through, and English operating documentation.
As IT Delivery Manager at Bluelink Group (Air France KLM subsidiary, 2018–2022), I led service delivery and operational continuity across contact-center, office, and hybrid environments; coordinated large workstation rollouts (including a 110-station remote deployment in 20 days during lockdown); managed vendors and SLAs; cut operational disruptions by ~30% through structured incident handling and process redesign; and led a VoIP softphone platform transition.
Earlier roles include IT Lead / Operations Coordinator at Central FIX, IT & Development Supervisor at Araya & Cía. (Chile and Peru), and Network & Database Analyst at Cindu de Venezuela. Open to remote Service Delivery, Delivery, and Operations roles.
Experience
Work history, roles, and key accomplishments
NS
Current
Digital Operations Director
Nhuvia SpA
Dec 2022 - Present (3 years 10 months)
Designed and implemented digital operating processes and a service-oriented web environment for international users. Managed hosting, domains, DNS, Cloudflare, and WordPress, and coordinated planning and workflows in Asana.
BG
IT Delivery Manager
Bluelink Group
Oct 2018 - Sep 2022 (3 years 11 months)
Led service delivery and operational continuity across contact-center, office, and hybrid environments. Coordinated rollout of 400 workstations, managed Microsoft 365 licensing, and reduced operational disruptions by approximately 30% through structured incident handling.
CF
IT Lead / Operations Coordinator
Central FIX
Feb 2018 - Oct 2018 (8 months)
Coordinated operational services and project delivery in a client-serving environment. Led SugarCRM and business platform implementations with external vendors, standardized incident handling, and coordinated vendor handovers.
AA
IT & Development Supervisor
Araya & Cía. Abogados
Feb 2015 - Dec 2017 (2 years 10 months)
Coordinated operational support for legal, financial, and administrative areas across two countries. Supervised Softland ERP services and used Mantis Bug Tracker to track and close issues with internal teams and vendors.
CS
Network & Database Analyst
Cindu de Venezuela, S.A.
Jul 2009 - May 2014 (4 years 10 months)
Managed incidents, changes, and continuity for business-critical systems under ITSM practices. Provided structured operational support (levels 1 and 2) and contributed to disaster recovery planning and process standardization.
Education
Degrees, certifications, and relevant coursework
EN
ENEB
Specialization, Business Artificial Intelligence
Business Artificial Intelligence Specialization.
University of Chile
Postgraduate Diploma, Process & Operations Management
Postgraduate Diploma in Process & Operations Management.
University of Chile
Training, Conflict Resolution, Leadership & Personal Development
Training in Conflict Resolution, Leadership & Personal Development.
University of Chile
Training, Operational Excellence & Lean
Training in Operational Excellence & Lean and Process Design & Optimization.
UU
Universidad Nacional Experimental Politécnica de la Fuerza Armada (UNEFA)
Bachelor's Degree, Systems Engineering
Bachelor's Degree in Systems Engineering.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ChileAuthorized to work in
Salary expectations
25k-49k USD
Social media
Job categories
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