I am seeking a Product Leadership role where I can drive strategy, lead cross-functional teams, and deliver innovative solutions that create measurable business value. I am particularly interested in organizations that value customer-centricity, innovation, and continuous growth.
Open to opportunities
Jose Almeda
@josealmeda
My key differentiator is the ability to combine deep technical expertise with strong business acumen and a customer-centric mindset.
GuatemalaWhat I'm looking for
I am a senior executive with more than 12 years of experience leading products and projects, managing stakeholders, strategic communications, and corporate reputation across multinational environments. I specialize in translating business needs into practical solutions that ensure service continuity, regulatory compliance, operational resilience, and exceptional customer experiences.
Currently, at BAC Credomatic, I lead critical technology initiatives as Senior Scrum Master / Systems Portfolio Lead for IT Contact Center, SME Banking, and Payment Solutions. My focus is on driving operational continuity, resilience, and customer value through strategic technology investments and product delivery excellence.
One of my most significant achievements was leading the end-to-end lifecycle of a Cyber Recovery Vault initiative, including vision definition, business case development, roadmap planning, implementation, and production deployment. Leveraging Dell Cyber Recovery and CyberSense technologies, the solution significantly enhanced the bank’s resilience against ransomware attacks and advanced cyber threats.
Previously, I designed and implemented an enterprise-wide monitoring and observability platform based on Splunk, improving operational visibility, early incident detection, and service continuity. I also served as a strategic bridge between executive leadership and cybersecurity, infrastructure, operations, and engineering teams, leading initiatives such as the modernization of the national ATM network, the migration from Power8 to Power10 infrastructure, and governance and control enhancement programs that supported security certifications and regulatory compliance.
Experience
Work history, roles, and key accomplishments
Current
Senior Product Manager
BAC Credomatic
Nov 2023 - Present (2 years 7 months)
Senior banking professional with extensive experience leading critical technology and operational initiatives focused on service continuity, regulatory compliance, cybersecurity, and customer experience excellence. Proven ability to manage senior stakeholders, navigate complex environments, and translate business needs into practical solutions.
NE
Led the discovery, design, development, and launch of multiple digital products for U.S.-based clients, partnering closely with business stakeholders, designers, developers, and marketing teams to transform business ideas into scalable, customer-centric digital solutions.
IT Project Manager
Business Development Group
Jan 2022 - Aug 2022 (7 months)
Organized and managed multi-country projects, optimizing timelines, resources, and activities to ensure successful delivery and alignment with business objectives.
Implemented a robust continuous improvement framework, facilitating weekly Agile ceremonies with cross-functional teams and business unit leaders to maintain alignment with strategic goals.
UP
IT Project Manager
Upwork
Jun 2021 - Jan 2022 (7 months)
Led transformation initiatives for a Shopify-based retail business offering a wide range of consumer products. Experienced in planning and executing projects, ensuring the successful implementation of digital strategies aimed at enhancing customer experience and improving operational efficiency.
Led software implementation projects from initiation through delivery, conducting business process analysis and applying Agile methodologies throughout the project lifecycle.
Defined project objectives, goals, scope, timelines, and execution plans, ensuring alignment with business priorities and stakeholder expectations.
Led projects through all phases of the lifecycle, ensuring successful delivery, stakeholder alignment, and achievement of business objectives.
Conducted customized solution demonstrations, effectively showcasing product capabilities and business value to clients and stakeholders.
RS
Real Estate Sales Executive
Rene Real State
Jul 2016 - Nov 2018 (2 years 4 months)
Managed real estate sales operations with a strong focus on achieving established KPIs through a detail-oriented and results-driven approach.
Demonstrated strong negotiation skills, successfully closing real estate transactions and maximizing business opportunities.
Customer Service for Simple Mobile Company.
FR
Freelance Web Developer
Freelance
Jan 2010 - Mar 2015 (5 years 2 months)
Creé páginas web responsivas para pequeñas empresas, enfocándome en interfaces amigables y recolección de requisitos. Realicé consultas SQL para extraer y limpiar datos, y generé reportes y visualizaciones en Excel para apoyar la toma de decisiones.
Education
Degrees, certifications, and relevant coursework
Universidad Francisco Marroquín
Master of Business Administration, Business Administration
2021 - 2022
Maestría en Administración de Empresas (MBA) cursada en la Universidad Francisco Marroquín entre 2021 y 2022.
NU
National Business University
Bachelor of Business Administration, Business Administration
2018 - 2020
Bachelor in Business Administration cursado en National Business University entre 2018 y 2020.
Universidad de San Carlos de Guatemala
Science and Systems Engineer, Science and Systems Engineering
2011 - 2018
Carrera de Science and Systems Engineer en la Universidad de San Carlos de Guatemala entre 2011 y 2018.
Availability
Open to opportunities
Location
GuatemalaAuthorized to work in
Salary expectations
80k-120k USD
Skills
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