Eleni HernándezEH
Open to opportunities

Eleni Hernández

@elenihernandez

Experienced product manager with a focus on customer success and growth.

Spain
Message

What I'm looking for

I seek a role that values innovation and collaboration, with opportunities for growth.

I am a results-driven professional with a strong background in product management and customer success, having led initiatives in both B2B and B2C sectors. My journey began with an MBA in Marketing from Universidad Galileo, where I graduated with honors and received the prestigious Galileo’s Scientific Award. I have a proven track record of building and optimizing customer success programs that drive retention and product adoption.

In my recent role as Head of PostSales at AltScore, I successfully built the entire Post-Sales function from the ground up, implementing operational playbooks and customer support flows that significantly improved client engagement. My experience at Yalo further honed my skills in managing cross-functional teams and delivering high-quality solutions for major clients like Mondelez and Unilever. I thrive in dynamic environments where I can leverage my technical expertise and strategic thinking to foster growth and innovation.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UG

Universidad Galileo

MBA, Marketing

Activities and societies: Distinguished project: SISAP Gamification

Completed a Master of Business Administration with a specialization in Marketing. Successfully completed a distinguished project on SISAP Gamification.

UG

Universidad Galileo

Bachelor of Science in Engineering, Industrial and Commercial Management

Grade: 3.7 GPA, Cum Laude

Activities and societies: Freshman Valedictorian. Academic Excellency Scholarship. First woman to win the Galileo’s Scientific Award in 10 years.

Graduated with a double major in Industrial and Commercial Management, achieving a GPA of 3.7 and Cum Laude honors. Recognized as Freshman Valedictorian and received an Academic Excellency Scholarship. Was the first woman to win the Galileo’s Scientific Award in 10 years.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Eleni Hernández - Enterprise Head Of PostSales - AltScore | Himalayas